Bukovel VIP Residence

Fair
Traveller Type: Family with Young Children
  : nice location if you would like to be in the center of resort but its far from skiing places and you need taxi to get skiing lift.nice restaurant and breakfast.reception staff hold our language and were very pleasant.free of charge ski pass upgrade is very useful
  : room cleaning were terrible. no water refill at all. no place to keep your skiing staffsyou have to go outside to get restaurant need taxi to get skiing routes hotel definitely need renovation

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : The dealing is very elegant and kind. I entered about 3 hours before the time. The apartment is very spacious. The basic cooking utensils are available and there is no disturbance in the rest of the apartments. The insulation is very excellent. I will return to you soon
  : The bedding was not changed on a daily basis. The length of stay was 7 nights. The bedding was not evaluated at all. Also, the safety box in the room was not working. I wish to follow up on the staff while cleaning the apartment and make sure to change the bedding for sleeping on a daily basis, and not just the arrangement. Not changing the bedding is something that bothered me a lot.

Wonderful
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Traveling as Couple
  : The location is good, restaurants and lifts nearby
  : Staff & service were bad:upon arrival late in the evening (for me 12 hours driving) guests should wait outside for 30-60 minutes because of "quartzization". firstly, in reality nothing was done. there should be a special scent after this procedure, but there wasn't. secondly, quartzization even in the hospital lasts 15 min! thirdly, even if someone closes reception for such a long time the guests should be informed in advance about the hours of such procedures and there should be an option where to check-in or at least where to wait.If nobody tells you and its your first time there you will arrive to the hotel and look for the reception. and its not there! its in another building pretty far from the residence.When you will check-out another unpleasant surprise may appear. The staff asks you to call the reception 10 minutes before checkout and they sent a lady to check the room. Very strange but ok. in reality we called 35 minutes and no one responded. I drive to the reception to handle the keys. and instead of apologizes I heard another thing - ref. to the Pets pointRoom: my room was large but refurbishment is needed. The electric kettle was out of order(burnt). The kitchen corner was smelly.Pets: pets are allowed BUT be careful. I wrote in advance before booking that I want to come with my dog 10 kg. the staff replied yes, sure. extra fee is 300 UAH per day. Pretty expensive in comparison to other hotels of the region. During check-in the guy at reception charged 900 UAH for my 3 days stay and the dog was with me at that moment.When I came to check-out the girl at the reception told me rudely: "next time we will not allowed your dog to stay because its big". WHAT?! I told her I asked them in advance about the dog 10 kg, they confirmed and they charged money. So tell me in advance or shut up. Its a matter of communication with your guests. She just pissed me off before my way back home.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Location is perfect. Great view from windows and balcony. Apartments are spacious and sound proof, cleaned every day. We also liked plenty of storage space (large wardrobes with a lot of shelves, boxes, etc), which made our 1 week stay very comfortable.
  : Whereas the apartment itself is great, the equipment could have been better. We had only 2 chairs in the kitchen for 3 people, and no chairs on the balcony. Lack of kitchenware, so your cooking capacity is limited (also I'd prefer bigger mugs). However, all the cons above are pretty minor, and hotel's pros fully compensate for them. The only thing we don't choose for this hotel for winter vacation is the absence of a skiroom. :(

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple