Grand Lubicz Uzdrowisko Ustka

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : Nice quiet peaceful place.
  : When it comes to the spa, the service was very pleasant, but apart from that, Mrs. Patrycja at the reception was a very curt person, not friendly at all, her facial expression indicating as if she were there as a punishment. We spent nearly 3k in three days, which is almost 15k PLN, paying upfront for spa treatments, so our final bill upon check-out was supposed to be clear. However, at the moment of departure, Mrs. Patrycja stated that we owed 50 PLN. Expressing my huge dissatisfaction through my facial expressions and approach, I felt like an intruder. It turned out shortly after that we actually didn't owe anything. Of course, I had to personally clarify the situation.The jacuzzi in our room was not working as it should, we couldn't drain the water, which prevented us from fully enjoying the promised luxury included in the price. Of course, we reported this issue, a maintenance person came and temporarily fixed it, as the problem reappeared until the end of our stay. To top it off, in the evening, I received an email from the hotel that I needed to pay 30 PLN for a Coca-Cola and chips that someone consumed from our presidential suite, which cost 10k PLN for 3 days.

Wonderful
Traveller Type: Traveling as Couple
  : The hotel has a nice spa, with different swimming pools, jacuzzi, and sauna. They offer massages of various types too. We also enjoyed the food of the restaurant. The staff is very kind and the room was clean.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : The reception was friendly and the kids/toddlers play area on the 3rd floor was great.
  : It is a 3 star hotel in my opinion, given the experiences I had going to hotels all around the world. 1. We are a family with a 1 year old baby, yet they had us on the 2nd floor i.e. smoking floor. In my opinion, given we have a 1 year old, we should have been given the 3rd floor, right next to the kids/babies play area. Even if it was an upgrade, we would have payed extra for it.2. The facilities at the aqua park were not up to 5 stars standards. The showers didnt work well. The floors were completely soaked and slippery. The seatings were not considering kids at all, even though they got a special pool for them. The only positive part is that the lifeguards were friendly.3. Spa facility is not up to 5 stars standards. Both my wife and I, booked treatments. During my wifes treatment, she was not asked any questions related to her procedure. 4. Upon check out nobody cared about about our opinion because they didnt even ask for it :)