Palazzo Bellini

Disappointing
Traveller Type: Family with Young Children
  : Nice building, friendly hostess, spacious room.
  : Before the arrival we received a ton of emails with instructions on how to enter the accomodation. After we reached the place, our suspicion turned out to be correct. In order to cover for the absence of an employee, you get all the instructions for the electronic key etc by emails (which also turned out to be incomplete as well, because there were no instructions for the scala door). Who wants to read a bunch of emails while on a trip? What if someone is a bit aged and can't keep up with all of that? Apart from that, the other suspicion was also well founded: You get everything in email, because nobody there speaks a word in english(!!!). I don't know if there is wi-fi or not, nobody bothered to explain us (unless it was in Italian or sth). Well, there was also a problem with our reservation (I don't blame the accomodation) and initially the lady said we won't be charged extra (another problem when you have to deal with anything and you don't speak Italian). When we returned back to get our luggage, she said that she talked to the owner and we had to pay extra (!). It's not about the money, it's about the amateurism of the whole thing. Last but not least, I'm wondering which family actually liked the location... It was a good 13-15' min walk from the closest station (porta nuova) and 15' from the central plaza. Unless if by "families", someone means 15 y.o. kids or older. Also, the breakfast was just ok, not something special and you had to eat it on a common table with the other guests (there was no other table available). All in all, too expensive for what it was. I'm sorry, but just because you have a nice place and a friendly hostess, you can't mask obvious lackings. You adress to international travellers after all...

Wonderful
Traveller Type: group
  : Breakfast was great and the hostess lovely.
  : Getting in is a bit complicated.