Stone Mountain Inn & Suites

Pleasant
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Solo Traveler
  : nothing
  : room dirty to many homeless people carpet filthy holes in sheets front door filthy

Pleasant
Traveller Type:

Wonderful
Traveller Type: Business Traveler
  : Loved the layout, loved the location and loved the people at the front desk....
  : Did not like the way the housekeeper was talking to me and told me NO when asked her for extra towels and clean linens. She was very unprofessional and argumentative about what should have been offered to me anyway. At that point is where things could have escalated making me feel very uncomfortable and wanting to be refunded on my money and just simply going to another hotel but the Front desk attendee fulfilled my every need, lowering my blood pressure. That particular housekeeping lady needs to go, if she doesn't like her job. Never felt the need NOT to tip housekeeping until this stay here... Poor hospitality on her part alone, tried not to hold it against the WHOLE establishment but it was hard, her attitude sucked... Still willing to patronize the Econo Lodge business just not EVER doing that location again... The stragglers and poor upkeep is something that can be overlooked but not willing to overlook an employee's poor attitude on top of how the rooms look, NO WAY!

Fair
Traveller Type: Family with Young Children
  : The price the location and the relative closeness to necessities like food and drinks. Also the size of the room was good
  : Considering my reason for the visit, the room served it's purpose. The lobby looked immaculate even though I had to stand outside to check in. The overnight female receptionist was very nice and helpful however the morning person... a gay black male, was too preoccupied talking to a friend on the phone instead of tending to the needs of the customer. The overall appearance of the hotel was run down and needs to be addressed. And the rooms should be renovated because of a dark and dungy feel. Lighting also needs to be addressed as well as some other electrical issues and there was a problem with the hot water.

Very Good
Traveller Type: Business Traveler
  : Reception Cozy
  : N:A

Good
Traveller Type: Business Traveler
  : The room was renovated and was clean.
  : I think investing in a scent will help your brand. Upon leaving my room Id like for my door to be closed tighter than it allowed.

Very Poor
Traveller Type: Solo Traveler
  : The hotel is closed!!!!
  : Uh you booking me in a closed hotel, not refunding my money AND having to pay out of pocket for another hotel after you jerked me around for three hours telling me you would fix it.

Wonderful
Traveller Type: Business Traveler

Poor
Traveller Type: Traveling as Couple
  : There was none.
  : Hot water, more than 4 PBS stations, clean furniture would do for starters