The Penthouse- The Kingsley Collection

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : Location was ok in the centre of Troon however both bedrooms do look onto a the main Street so can be quite noisy, especially if staying at the weekend which we did.
  : The dishwasher did not work, at first we highlighted this to the host via booking.com who ignored the message. We then discovered the fridge freezer was not working either. We were staying as a family with a 15 month baby so this was a huge inconvenience. We had a significant amount of prepared food for our baby and ourselves. This all went to waste. We understand these things happen (as hosts ourselves) however what was really shocking is the host Robert offered no resolution We asked for a reasonable sun of compensation to cover the food wastage however Robert refused to provide the compensation we asked for - or any compensation at all!! We detailed the food costs for Robert however he was unresponsive. No one was sent out to the property to fix the fridge freezer or dishwasher either.The apartment is a bit tired and dated, we would of overlooked this however with no fridge / freezer our trip turned into a bit of a nightmare. There is no smart TV and the Bose speaker in the pictures is not in the flat either (so no functionality to play music).We then contacted booking.com regarding the incident and they are investigating however the host has stated to booking.com that the fridge and dishwasher were both found to working - this is a lie (we have video and picture evidence) and future guests should be careful about booking this apartment.

Wonderful
Traveller Type:
  : Location & view were amazing. Very friendly & responsive host

Very Good
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : Spacious property and central.
  : Gave impression it was situated more on the sea front.

Wonderful
Traveller Type: Family with Young Children
  : Location was excellent
  : Nothing

Pleasant
Traveller Type: Family with Young Children
  : Location was good. Size of the rooms was good. Owners were responsive and very pleasant.
  : Warm fridgeDirty ovenNo welcome packNo cleaning productsOnly two toilet rollsBath didnt hold water Generally didnt meet the property description

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Very comfortable in a perfect location. Hosts very helpful
  : Outside area could be spruced up a little with a bit of jet washing and seats put out.