La Cour des Consuls Hotel and Spa Toulouse - MGallery

Wonderful
Traveller Type: young couple
  : Very good
  : All good

Good
Traveller Type: young couple
  : Clean, and the receptionist kindly upgraded us to a bigger room. Very friendly and accommodating staff. Breakfast good.
  : The decor was a bit depressing if I’m honest and it just didn’t feel five star. The room service food was really good - especially the bouef Bourguignon- but including a bottle of wine and two mozzarella salads it came to 130 euros which I thought was very steep for what it was.

Wonderful
Traveller Type: young couple
  : The staff were so welcoming and friendly. Our room was warm and comfortable. With fridge, coffee machine and a slight view of the Garonne.
  : I wish there had been written information about the building.

Disappointing
Traveller Type: young couple
  : The courtyard is lovely, a nice place to sit and relax. The breakfast was very good. Excellent coffee. The server at breakfast was the one staff member who seemed genuinely warm and personable. Bathroom products (shampoo, soap etc) were very nice and plentiful.
  : I had high expectations for the stay given the price point. I was looking for something a bit special, more specifically I was looking for that feeling of being made very welcome, like you are a real guest, not someone passing through. I was also hoping for a room that had a bit of 'wow' and felt worth paying the price for. Unfortunately the room was pretty uninspiring - functional but bland and felt basic. No special touches, felt more like big bland brand hotel room. Also unfortunately the staff seemed detached, treated us more like we were travelling for work, or just another person passing through. This was mostly dissapointing because I had messaged the hotel in advance explaining that we were doing something unusual by booking this 'boutique' hotel, and were hoping for a special experience. When I arrived at the hotel, to their credit, they did ackowledge this note and did ask what specifically I was looking for. I answered by asking if I could look at the rooms available, and choose. I like to do this as I understand that each person has different taste and preferences, and if I get to see a couple of rooms and choose then of course I am more likely to enjoy the environment. Unfortunately the host seemed uncomfortable with this request and explained that their process was to choose the room for us. This is fine, but when I was asked again to tell them how they could accommodate me better, I again said that picking the room would be most helpful, but was again told 'that's not how we do things'. By the time they asked a third time if there was anything they could do to make the stay special, I was too embarrassed to repeat my request. This contributed to the overall impression that we were out of place there. Throughout the stay I felt as though we were to fit in with the way things were done in this fancy hotel, rather than the hotel was making efforts to make us feel welcome.

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: family with young children
  : Staff went above and beyond to make our last-minute stay after a flight cancellation stress-free and pleasant. Front of house were so friendly. They had also arranged a travel cot for our room (without us having to ask) so we could put our one year old straight to sleep when we arrived, and offered us complimentary late check out. These little touches were really appreciated. The breakfast was expensive but delicious - the best cappuccino we had during our 2 weeks in France!

Fair
Traveller Type: family with young children
  : Such a beautiful property and some of the staff were truly exceptional. Unfortunately the hotel restaurant was closed for the whole of the trip which we weren’t aware of, you could get room service served at the bar but many items on the menu weren’t available. The staff in the bar though pleasant enough were either over whelmed or simply not very organised. It took 30 minutes to get a glass of wine on our first night and the rest of the visit was no better. Such a shame as otherwise it was a wonderful place to stay.

Good
Traveller Type: young couple

Fair
Traveller Type: young couple
  : Some bar staff were very good. Matis and the French?Scottish lad were excellent. The others were rude and impatient.
  : As above. Room was fine but expensive for what we got.

Very Good
Traveller Type: young couple
  : Centrally located with friendly and competent staff.
  : Ugly decor.