Mansfield Castle Hotel

Poor
Traveller Type: Traveling as Couple

Fair
Traveller Type:
  : Check in and check out were easy, the breakfast was good, the room was large.
  : The shower was abysmal, just a dribble. The towel rack-radiator was so close to the toilet I was scalded by it. I didnt like the the fact that I wasnt even at the Mansfield, I was moved to the Morangie hotel, which youve been doing to people since at least Nov 2022- very shady

Disappointing
Traveller Type: Family with Young Children
  : Staff
  : Property was very shabby

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : We didnt get to stay in this hotel, we got bumped down to the sister hotel, The Morangie Hotel. The staff were very nice and helpful, the place was clean and we enjoyed the food.
  : The Morangie Hotel is a dump. We got bumped here after the Mansfield Castle had been closed because it had no heating. Every expense has been spared to ensure profits before quality but quality prices are charged in an ego inflated ideal of what providing hotel service is about. At over 200 per night this place was dreadful value compare to some of the places weve stayed for between 90-100 per night. We refused the first bedroom we were offered because the bed was awful, the mattress was crap, probably very old. We accepted the second room against my better judgement but it was late and we needed a place to stay. Once we got to bed , the worn sleeping positions you had to fit to, just told you it was a tired, old mattress. That wasnt even the biggest problem, the old linoleum on the floor in the bathroom was stained, the side of the bath was damaged and sitting out of place. The toilet seat had been replaced with the cheapest seat from a DIY shop and then there was the shower. The shower unit is approximately 50 years old, I know this because I had the exact same model in my parents house when I was growing up in the 70s but the pressure was too insulting to be described as a shower.By chance, the owner happened to be dominating the bar at the expense of his customers, nevertheless I thought it appropriate to raise my concerns with him directly but he was such a bombastic, arrogant character, he didnt entertain my comments, overriding the conversation to tell me how hard business was and how difficult things were for him in running the hotel. He did later, buy my partner and I a drink, presumably as a peace offering but this only confirmed his complete lack of understanding of the basics of providing hotel services.An awful experience.

Good
Traveller Type: Traveling as Couple
  : A very large comfy room