Hotel Oleńka

Fair
Traveller Type: Traveling as Couple
  : Breakfast was included in the price and it was good and enough.
  : We booked a room with a double bed for one night, but I think the hotel was not prepared at all for our arrival. We got only one towel for the two of us, as well there was no heating and no blackout curtains in our room. Even the room felt clean, the shower was clogged and the water could not go down and this felt very dirty. The staff didn't speak English and this made communication a lot more difficult.

Good
Traveller Type: Solo Traveler
  : Swimming pool, restaurant.
  : Other guests being very loud late in the evening and early in the morning

Good
Traveller Type: Family with Young Children
  : Good location, very nice receptionist .
  : Old furniture , broken shower in the bathroom.

Very Poor
Traveller Type: Family with Young Children
  : Nothing. There was no service, no staff, no reception.
  : Location lead to wrong side of S7 road - kilometers and time wasted to get to proper place. There was no reception - contrary to property description. There was no one expecting our arrival - contrary to confirmarion email.Finally - there was no service at all but I payed in advance.

Poor
Traveller Type: Solo Traveler
  : Very little - three friendly and helpful ladies running the place and overworked.
  : Virtually everything ! Possibly the worst hotel I have stayed in and that is not a lie. Booking.com needs to re-assess their advertising - it is not worthy of a 3*** rating, 2** at the most. False statements - minibar NONE, free toiletries NONE. At first sight it looks good from the outside until you open your room - then a pungent smell of mustiness/urine hits you. Dirty, shabby and run down with old furniture that looks like it was rescued from the dump. Dirty bed base, filthy office chair and an old desk. Depressing unclean bathroom, no plug in the wash basin. I have been scratching and itching since I left (fleas or bugs?) Children running around using the corridors as a playground yelling and screaming - apparently the hotel is housing Ukrainian refugees (I have no problems with Ukrainians, and their situation - too the contrary). If the owners want to use it as a refugee hostel then close it to paying guests so they do not have to suffer. Do us a favour and delete it from Booking.com just look at the complaints about this place and yes I would LIKE A REFUND please.