Grand Resort

Fair
Traveller Type: Family with Young Children
  : I liked that it is close to the beach, nice view, big property, many kids, fast reply of the staff.
  : Very old furniture and appliances (they were yellow, not white anymore and had many stains), no washing machine, after 5 days the towels were changed only because we asked. The airco was glued with a tape, as well as the electrical wire from the vacuum cleaner (which was also very old and dirty). I found it was dangerous, so I didnt use any appliance. The kettle was full of calcar, but they gave us a new one.

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : In general, the location is good and they have enough facilities (shops, massage, restaurant, activities for children, multiple pools) on their territory. The windsurfing and sup boards are offered directly at the beach near hotel. The place is quite and looks good. The furniture and how room is built is the cheapest possible, but still functional. The administration is always ready to help. E.g., air conditioning was cleaned within a couple of hours after my request.
  : The administration does not let state emergency services' vehicles on their territory. Our building was approximately 150m downhill from the main road and when my son got ill, the administration did not let the ambulance to drive to the building. Instead they gave a wheelchair to transport my ill son uphill. Even though it might look like a solution and even though the administration looked helpful, it is still quite exhausting and definitely not what you want to deal with (call administration/reception and wait for them to bring the wheelchair and then drive your ill child 150m uphill) if you have emergency situation alone with a child during your vacation. Moreover, after 0:00 o'clock the reception is closed and they also do not allow you to take the only available wheelchair for the night, so I once needed to carry my ill son by myself for this 150m. If you are not a strong man without any back problems, carrying ill child (30 kg weight) 150m uphill might be a challenge for you. I can also assume that in case of fire they wont let fire department vehicles to access the buildings. I have already reported the situation to the police ("General Directorate of Fire Safety and Protection of the Population" of Bulgaria) and hope that they will change the situation! I still think that my son got ill because one of hotel pools had problems with the filter and water became dirty there. In this case they simply cleaned the filter some time later without even closing the pool and/or without putting warning shields there! So if nothing happens and you will not get ill, you can have a really great vacation here. But if you will have any kind of emergency, the uphill way to the road will become a disaster for you. Because of it, it is much easier to simply avoid this place, and select any other hotel nearby instead that will not have any issues with emergency services and their vehicles.