TRUST Hotel & Appartements

Very Poor
Traveller Type:
  : It was an absolute disaster. I am extremely disappointed with my recent stay at Trust hotel and apartments. The reality of the room was a far cry from the images displayed on the website. Not only was the room significantly smaller than advertised, but it also lacked a fundamental necessity:a BATHROOM DOOR.Imagine our shock when we discovered that there was no door separating the bathroom from the rest of the living space. This lack of privacy is completely unacceptable and made for an uncomfortable experience throughout our stay until the owner fixed it one day before our check out. Furthermore, the cleanliness of the apartment was abysmal.Not only did it not meet basic standards of hygiene (hair on our pillowcases , stains of dirt in our towels and rubbish beneath our beds), but we also encountered a SMALL MOUSE SCURRYING UNDER ONE BED(we couldn't unfortunately capture it in a photo but we definitely saw one under our bed; we think that it lives inside the first mattress as there is no way out of the room). Despite bringing this issue to the attention of the owner immediately, there was a blatant lack of concern or action taken to rectify the situation. To be fair we searched together for the mouse for 5 minutes and that was all he did about the issue. We asked for a refund or if we could at least spend the night in another room but he refused and said that their rooms were fully booked. Having to spend the night in such unsanitary and uncomfortable conditions, knowing that there was a mouse present was distressing to say at least. I urge the management to take immediate action to address these issues and ensure that future guests are not subjected to the same substandard conditions. We expect an apology for the distress caused by this unacceptable experience. This level of negligence is inexcusable and I will not hesitate to share my experience with others to prevent them from enduring a similar ordeal.

Very Good
Traveller Type: Solo Traveler

Disappointing
Traveller Type: Business Traveler
  : Dirty floor at arrival, service did not reacted to the special request to clean up the day after. Call to the service Nr was required to get the room cleaed after two days. Non-smoking room but with closed window the smell of smoke present, this explained why I have found the room at arrival with open window despite cold temperature outside.

Very Poor
Traveller Type: Solo Traveler
  : Cold and dirty room. No heating in March. Hair in the bathroom. Dusty table

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple
  : It was easy to get the keys with pin and when we called to the given number they have another code through which we were also able to get the keys.The room was pretty okay for the price they charged for an overnight stop over enroute.There are some food joints nearby and a bar.parking is also available at the nearby streets and the train station is right next to the hotel.
  : Nothing.

Pleasant
Traveller Type: Solo Traveler
  : It was right in front of the station. It was ok for one night.
  : There was a musky sort of smell the moment you stepped into the room and you get used to it but the toilets smelled really bad. The room was not entirely clean but it was ok. The main problem was that the walls and floors were really thin so I could hear every word from the people next door who were continuously loud and I think were having a party or something. Also I could hear the creaking of the floor from the room upstairs every time they took a step.

Good
Traveller Type:
  : Location easy access to U BarnnAnd local restaurants.Comtable beds.
  : No receptionist

Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : The price for a double +1kid's bed room unique! Which is not a hostel. & liked that the personnel was very friendly and even more allowed a discount that was not anticipated we stayed for two nights and were comfortably located next to a u-bahn station under the beautiful square and next to many nice cafs. Not far from the city center! The room had a big TV with satellite channels, and it had a separate beautiful bathroom. Nice view from the window. The two antique mirrors made a vibe, too.Also, there was free parking in the backyard.
  : It was a bit dusty (cos I'm allergic, unfortunately, and it was there somewhere because in the morning, I had no rest from those symptoms).And the neighbors were late up one evening up to 2 a.m. (talking loudly, smashing doors. I had to wait until they calmed down in oder to fall asleep). It was not so comfortable because of it. Although, what could we wish more - almost no complaint at all. A good stay in a hotel inside a flat-like room. The price has bid it all. Thanks!