Hotel Mautner kontaktloser check-in

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : We waited 2 ( till 1.15 am, night) hours outside with a baby to enter, no response of call or what's app. Fortunately, a guest retured allowed us to seat in the reception. Hotel send us a Code at 11.23 pm via booking.com which deposited in Junk, we missed. We managed to enter room at approx. 2 am.I wrote to properly, got a terrible and threatening response from them. We got different room than selected in booking.com which was stinky, very warm, terrible bed was very uncomfortable to sleep with a flat pillow. Couldn't sleep an hour.

Pleasant
Traveller Type: Solo Traveler
  : Easy check in and check out. Free private parking. The room and bathroom were clean.
  : The whole impression of the hotel was spoiled by the fact that, even though smoking was prohibited everywhere, there was a strong stench of smoking in my room.

Pleasant
Traveller Type: Traveling as Couple
  : Nice location, good value for money, roll was simple but with what you need. Hotel is not too big so quiet, but no staff, everything is contactless
  : Unfortunately there was a street event that evening with very loud music, but we had to keep windows open due to the heat.No much parking space.We had issues as well with the self checking as our code gave us a key that was not for the room we were supposed to have, most likely because the room was still not ready even 1h30 after our allowed check-in time (which is fine) but we tried again keybox later and it was there but I wonder if someone was missing their keys then...

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Solo Traveler

Very Good
Traveller Type:

Good
Traveller Type: Business Traveler
  : Amazing location,System was good
  : There was no one at reception,No kitchen,No Wi-Fi was given

Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : I got initially the code for check in which didn't work. Apparently reception has send late correct code which due to roaming and while driving we haven't received ontime. We called reception more then 10 times, no reply. I rang on the bell, no answer. We stayed in front of the door from 10,20pm until 12,30 at night, stressed that we are going to sleep in the car. If it wasn't for one nice German gentleman who finally reached someone in the hotel and asked in German language assistance for us, we would've stayed in front of the door the whole night. We were so stressed that we got out earlier then planned running away from this hotel. Booking.com owes us not only an apology but money refund as well for this stressful situation we had to go through. When we got finally into the room, we couldn't open the room door, then when we finally got in after couple of minutes, light bulbs were broken, shower blocked, and there was no soap and toilet papers. This hotel shouldn't be offered to anyone on Booking.com. Other loggers had the same situation.