WAGNERS Hotel im Frankenwald

Wonderful
Traveller Type: Family with Young Children
  : The girls at the reception were super nice, also the cleaning ladies and the pool staff. We got a good sized bed with a modern bathroom and nice balcony (I think all rooms are the same - just balcony or terrace). The sauna area is really great and both the pools inside and out as well. Breakfast buffet was large with loads of selections. Every morning you'd get a flyer on your table telling you about the weather of the day, dinner specialities, events in town etc. Super informative. Billiard for free. Great parking right outside the door. Supermarket around the corner.
  : The staff in the restaurant was really slow and kind of ignorant. We waited ages for service, for our drinks, to order, for our food. Then we finally got the food but no cutlery so we had to wait longer for that while our food got cold on the table. Also in the evening people would move the tables around to sit together, but after the shift / before breakfast waiters would not put the tables back or clean them, so in the morning the guests had to start with moving around tables and wiping them off to be able to have breakfast outside. It is a shame for such a great hotel to have such a bad service in the otherwise nice restaurant.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type:
  : The room was very comfortable, with a balcony facing the forest. The bed was comfortable and the room was spotless. There was a large and extensive breakfast buffet and a lovely terrace.
  : No complaints!

Very Good
Traveller Type: Business Traveler

Fair
Traveller Type: Family with Young Children
  : Swimming pool
  : Food options were poor.

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : Clean and tidy.
  : They gave us an apartment 15 km away fromThe hotel we booked in booking.com. Completely different town. Very isolated. Not facilities. Nowhere to go and get shopping. We booked a hotel with swimming pool and restaurant. They told us the location was stated but the pictures and the name was something else. We were not familiar with the area. We had not entertainment and the children couldnt use the swimming pool due to the distance. Very poor customer service. They offer to change us the next day but a higher cost. Which is unfair due to the bad communication prior and the surprise when we got there to be in a different location

Good
Traveller Type: Family with Young Children