Manufaktur Hotel Stadt Wehlen

Poor
Traveller Type: Traveling as Couple
  : The location was really nice and very close to many hiking tours
  : The staff was sometimes really rude and pissed.The room was quite small and not really comfortable. Really bad price-quality ratio. The food was pretty basic and overpriced with a limited variety.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : The hotel stay itself was actually great. My husband and I stayed here with his parents and therefore we stayed four nights in two hotel rooms. Rooms were clean and internet worked. Cheap parking is available near the hotel, and the hotel has elevators, which was important for my father in law. The breakfasts were really good and customer service overall was also good. What happened after our stay is what is unacceptable and I will describe this in the "dislike" portion shortly.
  : The hotel didn't charge us the agreed upon price I received in the booking.com app, + whatever room service or parking charges we needed to pay. Instead, they charged us 176 more than what we should have paid. This should have been their responsibility to check and not overcharge us. Nonetheless, I checked my booking.com app and records and noticed we were indeed overcharged a significant amount. I therefore called the hotel on the same day we made the payment to explain this. After a bit of back and forth, they realized they made a mistake, apologized, and agreed verbally they would indeed charge back my credit card for the 176 they owed us. We unfortunately didn't receive any written confirmation of this.What happened after this is what I find completely outrageous. They mentioned that it can take a while for us to receive our money back. So we were patient before we got in touch with them again. After not receiving any refund, my husband contacted them by email on July 9th to ask about when we could receive the money we were owed. No written response. After a phonecall on July 10th, we were informed that the money had already been transferred over to us. However we had not received anything in our bank account. My husband sent another email on July 15th about our situation. Still no written response. Bear in mind that we had overpaid our hotel bill due to the hotel's mistake on June 26th! So we're talking about almost three weeks later and no refund. On July 16th, I left an honest review of our negative experiences regarding this hotel, and then magically, we get the money in our account on July 17th! Guess what the hotel does at this point? They wrote me a message on the booking.com app threatening legal action for defamation for leaving an honest review! Of course this is not going to hold up in any court. In addition, they said I wrote my review in "unacceptable German", when I actually had written my review in English.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : excellent breakfast
  : bed was too soft

Very Good
Traveller Type: Traveling as Couple
  : Location, stuff
  : Check-in process: the door was locked, needed to call to get inside. One annoying stuff member obsessed with collecting trash at breakfast.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler
  : Location, breakfast, the balcony and the view of the room, check in and check out.
  : Cigarettes smoke smell in the room in the evening coming from some other guests staying in a room on the same floor.