WoodSpring Suites St Louis St Charles

Wonderful
Traveller Type: solo traveller
  : No deal for long stay

Pleasant
Traveller Type: review category business travellers

Very Poor
Traveller Type: review category business travellers
  : Nothing! The manager was very angry and upset because my workers needed an interpreter when they arrived. From the moment they arrived, they faced racial discrimination.
  : I am writing to express my dissatisfaction with the service I received during my recent interaction with your hotel. When I inquired about the $100 deposit and whether it could be paid with a credit card, the manager responded in an unprofessional manner. They informed us that no credit or debit cards were accepted for the deposit because they believed we might cancel the card before the charge could be processed. The manager then suggested that if we did not have the money, we should stay at a different hotel.This response was not only unhelpful but also inappropriate. Additionally, my workers and I felt that the treatment we received was discriminatory. As a result, we chose to leave and find accommodations elsewhere, as we do not tolerate any form of racism against any of my workers.I hope that this feedback will be taken seriously, and that measures will be put in place to ensure that future guests do not experience the same issues.

Very Poor
Traveller Type: family with young children
  : Nothing this place the worse ever employee name sara she such a pain so rude ill never stay here again
  : Everything was bad after we felt with Sara

Poor
Traveller Type: group
  : Room says $100 roughly. They charged me over $300 just for one night with ridiculous “deposits” and not to mention it felt like signing my life away just to sleep in a bed for one night. And they thoroughly check over your room before you can leave and get back a deposit. Won’t be staying here again.

Fair
Traveller Type: review category business travellers

Very Poor
Traveller Type: group
  : Nothing bad service
  : Nothing