Prima Luce Downtown - MAG Quaint & Elegant Boutique Hotels

Good
Traveller Type:
  : The room is big as well as the bathroom.
  : There was a water inflitration in the celling. In my room there wasn't any mold, but where my friends stayed yes. I do not think this should happen.

Very Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Traveling as Couple
  : -
  : The hotel was a real disappointment. We had booked the luxurious room with jacuzzi. We arrived by taxi - hotel told us they have a special price for guest and I guess it was special, just in the wrong way, very overpriced, do not use this service. When we arrived, the room was situated just behind the reception desk and the room was quite dirty. We asked to come and clean it and it was cleaned very hastily with just handheld vacuum. There was blood on the sheets, the promised jacuzzi did not work, minibar was empty. Worst was the night - there is nightclub just below the hotel and the sound comes to the room so loud that the toilet lid was bouncing. Also there was a phone/doorbell at the reception that kept ringing through the night very loudly since the bed was right behind the counter. It says the room is soundproof but in reality the walls are like paper. Could not sleep at all. Naturally we were really disappointed with all this and left the hotel. Owner tried to offer some other room but we would have had to stay in the lousy room for at least another night so that was not an option. Owner was not actually a great in customer service and refused to pay back our money, so now we have to fight for it in other ways... Stay away from this!! Aivan surkea paikka, ei todellakaan kannata menn.

Very Good
Traveller Type: Traveling as Couple
  : location. Elevator and the coffee station in the room and very close to central Amsterdam and tram
  : Too much noise since we get the corner room.

Pleasant
Traveller Type: Solo Traveler
  : Central location, view, room size.
  : Decoration, basic, cheap, old furnishings, Could have been so much more.

Poor
Traveller Type: Solo Traveler
  : The location
  : From my point od view The decoration of the room is awful, and I think the hotel needs an URGENT renovation. it looks abandoned, kind of sad

Pleasant
Traveller Type: Family with Young Children

Very Good
Traveller Type: Business Traveler
  : The room is very beautiful and large. The placement of the hotel is bizarre. It is downtown - DOWNTOWN so no parking, and security system code for the door. If you come for the first time it will be impossible without assistance.BUT the room is perfect and the place where the hotel is situated is PERFECT so, NO free parking arround but payed ones are available. It was a very good night in the hotel, the little problem was to get in first, but we figure it out.The mats are exceptional !!!
  : Booking charged my credit card, but the hotel charged too my credit card. So Im waiting a refund from booking. The hotel was payed.

Very Poor
Traveller Type: Solo Traveler
  : My stay at this hotel was nothing short of a nightmare. The moment I stepped into the room, I noticed a musty smell that instantly put me on edge. As I looked up, I was horrified to see rats scurrying around in the ceilings. It was absolutely repulsive and made me question the cleanliness and hygiene of the entire establishment.To make matters worse, the Horus in the room was broken. I reported the issue to the front desk, hoping they would swiftly address the problem. However, despite their promises, the Horus remained broken throughout my stay. This left me without a properly functioning bathroom, adding further inconvenience and discomfort to my already unpleasant experience.I attempted to give the hotel staff the benefit of the doubt, assuming they might resolve these issues eventually. Unfortunately, their lack of action and disregard for guest comfort left me deeply disappointed. This level of negligence is unacceptable and reflects poorly on the management's commitment to maintaining a quality establishment.Given the presence of rats and the persistent issues with basic amenities, I strongly urge anyone considering a stay here to look elsewhere. The conditions I encountered were far from what one would expect from a reputable hotel, and the discomfort and frustration I endured during my stay were simply not worth the cost. Save yourself the headache and avoid this hotel at all costs.
  : My stay at this hotel was nothing short of a nightmare. The moment I stepped into the room, I noticed a musty smell that instantly put me on edge. As I looked up, I was horrified to see rats scurrying around in the ceilings. It was absolutely repulsive and made me question the cleanliness and hygiene of the entire establishment.To make matters worse, the Horus in the room was broken. I reported the issue to the front desk, hoping they would swiftly address the problem. However, despite their promises, the Horus remained broken throughout my stay. This left me without a properly functioning bathroom, adding further inconvenience and discomfort to my already unpleasant experience.I attempted to give the hotel staff the benefit of the doubt, assuming they might resolve these issues eventually. Unfortunately, their lack of action and disregard for guest comfort left me deeply disappointed. This level of negligence is unacceptable and reflects poorly on the management's commitment to maintaining a quality establishment.Given the presence of rats and the persistent issues with basic amenities, I strongly urge anyone considering a stay here to look elsewhere. The conditions I encountered were far from what one would expect from a reputable hotel, and the discomfort and frustration I endured during my stay were simply not worth the cost. Save yourself the headache and avoid this hotel at all costs.

Very Poor
Traveller Type:
  : well located
  : This hotel is located in an almost abandoned shopping center on the edge of old town, which was not stated anywhere on the booking and reviews. The elevator and lobby smelled of urine and mold.On arrival, the hotel receptionist attempted to have us pay again for the reservation, it took around 30min to resolve this issue and then was unable to pay the city tax by card, only cash.The room was similar to the pictures but had a terrible smell, with no windows to open and had mold on the walls (as shown below). The bathroom was clean and spacious but the pipes where releasing a sewer odor.Definitely would not recommend to anyone, not even for a night!