Weingut Donabaum In der Spitz

Fair
Traveller Type:
  : The hotel itself and the location were everything we imagined. The rooms were very clean, well appointed, and quite large. The furniture (bed, chairs, couch) was all very nice and the bathroom was great. The view from the balcony was amazing looking over the patio and pool below and especially over the terraced vineyards. The light breakfasts were very delicious and the eatery was a great place to greet the day. The wines met all expectations and were quite affordable and delicious. There is a beautiful pool and patio as well as an onsite spa with hot rooms and saunas. Short drive into Melk which has beautiful shops, old buildings (including a Benedictine monastery), eateries and other fun things to do such as take a cruise on the blue Danube.
  : Our arrival was almost greeted like a surprise and nearly seemed like it was unappreciated. None of the amenities were gone over for us (including the less than intuitive underground garage operation) and we felt more like interlopers than guests. I understand that we were English speaking Americans, but that shouldn't have shone on us in an unkindly way in our opinion especially for a hotel, which of course, is a service industry, no matter how esoteric of a place it might be. We also understand in Europe that air conditioning is not to be expected, but in the description it did mention that these modern units had air conditioning. However, when we got to our rooms, we found that the air conditioning would not turn on (it was in the mid 80's both days were there). After a call to the front office to ask about the air conditioning and to inquire about a good place to get dinner (there is no food available on site after breakfast and there are VERY limited options in town in the later evening hours after 7pm), we were informed that it had "turned cold" and that therefore the heat had been turned on and the air conditioning had been deactivated. We were told to simply "open the window" and that we didn't need the air conditioning. The final nail in the proverbial coffin was that one of or party left behind a rain coat in the closest. We inquired about getting it shipped to us as we were already off to Vienna and only a day from coming back to the States. We were told that it could be sent to a European address, but not the the U.S. Once again, the service one receives from a hotel is a large part of the experience and the unwillingness to assist with the mailing of a jacket back to the States falls FAR short of what is expected in the hospitality business.

Wonderful
Traveller Type: Traveling as Couple
  : Great- nice People- best Hauerjause- great Riesling Smaragd from Tauseneimerberg- and a Swimmipool in the Wineyard- Best Hotel n the Wachau- and I have seen a lot of them during the last 35 years

Good
Traveller Type: Traveling as Couple
  : the location is great, with vineyards all around.
  : We needed to check multiple times for electric charging. First we were told there is none, then on checking again it was available but at an extra charge (which is totally fine). We knew there was a wellness side to the hotel but were not informed of the facility or timings.

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : The views the pool and the breakfast
  : The WiFi the air conditioning and mainly the staff