Southampton City Apartments by Charles Hope

Good
Traveller Type: Business Traveler
  : WiFi wasn't working.

Poor
Traveller Type: Traveling as Couple
  : The flat itself was fine, apart from a leak through the ceiling of the bathroom.
  : Where to start - this company sends incessant messages and emails asking you to send over various different things before your booking is confirmed. This includes extra costs that are not advertised when you book. After I paid the initial cost, a total of 85 more was added to my bill for various things, including a deposit which I still have not got back. When we turned up at the apartment building the instruction was to call a number to be let in, we called that number and the lady on the other end seemed to have absolutely no clue where this place was or if we were in the right place, 10 minutes of faffing around before we were let in. The building uses an app to lock and unlock the flat doors, this app wouldn't lock our door unless we were outside the building, so for the first night we slept in an unlocked flat. They didn't tell us the wifi details beforehand, only when I asked for them by email and even then they were wrong so no wifi the whole stay. The ceiling in the bathroom was leaking water from above, nice to be dripped on while you're on the toilet. And to top it all off, now they're trying to charge me for a late checkout, when I left at 9am, I was desperate to get out of there.