Hotel Austria by Pierre & Vacances

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Good location close to sky resort. Good breakfast.

Very Good
Traveller Type: Family with Young Children
  : Hotel is nice and reasonably priced. Rooms are small but clean. There is a shuttle to Grau Roig ski area. It has a lounge are to watch sports and have a snack.
  : It is isolated and far from any town so you either walk a lot or have to wait for the local bus, or take the shuttle to the ski area. It seems they take advantage on that and the snack bar and the restaurant on the premises are quite expensive and not that good.

Pleasant
Traveller Type: Family with Young Children
  : - good breakfest- good price- nice that allows pets- its super clean and has good infrastructure
  : - customer service: i asked 3 times for single beds and they provide me a couple bed. They dont pay attention to customers.- there isnt parking lot, and in high season outside is full, maybe you wont find a parking nearby.- the bed had a broken leg- only one elevator that takes long- you can hear the bar and the the people outside the room until 2am. Too noisy.This hotel is good if you are looking for something low cost

Very Good
Traveller Type:
  : Close to the slopes. Transportation to the slopes was free. Staff were all friendly.
  : Toilet seat was wobbly. Windows leaked a little bit of coldness.

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type:
  : The had good food and staff very friendly environment
  : Very noisy environment, not exactly as the picture online, there was no view as described so difficult to sleep at night

Poor
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : The property itself is very nice, with clean rooms, a nice bar/lounge area offering a variety of games, and a good restaurant. The most impressive aspect, though, is the staff at the front desk. I needed help getting cash, as there are no ATMs near the property and cash is required to ride the bus to get to the only ATMs (which are not accessible by foot). The woman at the front desk went above and beyond in helping me by allowing me to use her bus pass to reach an area with multiple banks. This was beyond any customer service Ive ever received, and Im endlessly grateful! This helpfulness and general kindness was replicated in every hotel worker I met.
  : It would be nice if the online information made it clear that the ski shuttle only runs to Grau Roig. Based on the information online, I assumed it would run to Soldeu, so I booked my ski hire in Soldeu and then had trouble getting there due to the lack of access to ATMs to get cash for the bus. It would also be really helpful to be told about the need for cash in one of the pre-stay messagesI ended up paying 35 euros for a 2-minute ride from Soldeu to the hotel because the only ATM in Soldeu was not working when I arrived. A simply message about needing euros to use the bus would have saved me this headache, especially because Google erroneously claims that the Andorra public buses use contactless to pay. I also made reservations for the restaurant twice, and each time I arrived for my reservation time, I was asked to come back in 30 minutes, even though the restaurant was only ever half full. This wasnt a huge deal as the restaurant is connected to the hotel, but it was a bit annoying after going through the process of getting a reservation and then scheduling my day around the reserved time.

Wonderful
Traveller Type: