Hotel Alisa

Fair
Traveller Type: Family with Young Children
  : Access to SPA after 18:00
  : Main entrance is locked (full time) - no one warned us or waited for us at check-in The restaurant seems understaffed. Very slow to take and execute ordersHad to pay extra for bathrobesExpected warm mineral water in the pool, but it was rather coolSome facilities like the steam bath didn't work

Pleasant
Traveller Type: Traveling as Couple

Very Good
Traveller Type:

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children

Fair
Traveller Type: Family with Young Children
  : The location is okey. Staff is ok.
  : The SPA facilities are not what they were described to be - the pool water is cold (good for swimming but the pool is like 2.5m long so you can not swim), under 30 degree which is not expected for mineral water. Infrared sauna did not work. The steam bath was working only for a few minutes and you need to go to hotel reception every 10 minutes to ask them to switch it on. Breakfast was really low quality, I wouldnt eat it. The hotel is used for school holidays/camps - it gets crowded with small kids and noisy- if you are booking there, always check with reception if they have school groups. Wouldnt recommend to stay there if there are big school groups.

Disappointing
Traveller Type: Family with Young Children
  : 1. One of the waitresses / receptionist was really nice and friendly.2. The hotel is located near the towns center (although fair to say that the town is very small).3. My daughter got some balloons when she asked for them.4. The cook made my daughter French fries with fresh potatoes (apparently usually guests get the frozen ones).5. the cheese, tomatos and cucumbers at breakfast were good.
  : 1. The pool is not filled with mineral water. Given the price and the town Pavel Banya being famous for its mineral water, I was expecting mineral water and was very disappointed.2. The Maisonette that we had booked for 2 adults and two children had only one (uncomfortable) bed. The second adult and child had to sleep on a very uncomfortable and narrow sofa-bed.3. The sheets were not crispy clean. The bathroom / basin were not really clean. 4. No one came to clean the room / throw the garbage during our stay (two days and nights). 5. We ran twice out of toilet paper (only one roll available, worst quality imaginable and as if one third the length of a normal toilet paper roll (as if the hotel was very much saving on toilet paper). we had to ask for it at the reception and bring it in the room ourselves. 6. Breakfast was more or less the same on both days and also below my expectations.7. The Maisonettes windows were covered with shades that could not be removed so the place was always dark and sticky.

Good
Traveller Type: Family with Young Children
  : Room was pretty decent as well as breakfast. Staff was very friendly and helpful.
  : The bathroom could have been cleaned a little bit deeper.

Wonderful
Traveller Type: Traveling as Couple