Hotel Europa

Fair
Traveller Type: Traveling as Couple
  : The view and location were fantastic. Our balcony looked over the beautiful mountains!
  : Unfortunately, I have to be honest as my brother and I were fairly disappointed with the stay. Despite the positive points raised above, there is lots to improve in this hotel. 1) The staff: Firstly, when we entered the hotel to check in, the member of staff present seemed totally confused as to why we were here and unsure about how to check us in. On top of this, there was a complete lack of hospitality - almost as if the staff were doing us a favour by 'letting' us stay. Apart from the breakfast time, there was no information provided (facilities, etc). The four staff present were very young, and naturally inexperienced. Perhaps it is not their fault, but I would really urge the owner and manager to think carefully about better training, and hospitality. Without this, what is the point of running a hotel? You have the opportunity to run a beautiful place, so it 's a huge let down to provide such poor service. 2) Facilities: There is apparently a 'gym' and 'wellness' centre. When we asked the staff the next day about where the gym was, again, they seemed confused and didn't know whether there was a gym. Finally, after back and forth talk, they decided that there was a gym on the floor above and that the opening hours were between 3-6pm. My brother and I got back the next day (weekday) at exactly 3pm only to find that Wellness Centre was closed (which we were told would be open 3-6pm). We were unable to locate the gym, and wondered if there really was one... 3) The rooms: Overall clean but very outdated (assume they haven't been renovated since the 1980s), strange cartoon artwork of naked children on wall. Only two plugs in our room which were too outdated for travel adaptor plugs.

Pleasant
Traveller Type: Traveling as Couple
  : The location is great! Amazing views from the balcony of our room.
  : There was no dinner available when we stayed. The beds were a little hard and the cleaning was hit or miss - some days our room got cleaned other days it did not. The spa was never turned on.

Very Good
Traveller Type: Traveling as Couple
  : Great views and plenty of choice for breakfast

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple
  : Cleanliness and good breakfast
  : Very poor Wi-Fi. We requested a room with a balcony but were disappointed. At breakfast just one very slow coffee machine, one not working and bacon and omelette were cold

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Big room, free parking, good breakfast, very warm room at winter

Fair
Traveller Type:
  : Location. Rooms
  : Administration! Dinner!

Good
Traveller Type:
  : very close to slopes, rooms warm and clean
  : i personally don't like moquette in the bedrooms

Wonderful
Traveller Type: Traveling as Couple