Ferienhotel Helmer

Wonderful
Traveller Type: young couple
  : Breakfast was very good, room very comfortable.We needed to cancel our last three days of our booking and the receptionist was excellent in arranging this for us. We tried in vein for two days to contact Booking.com and if it was not for the receptionist contacting them direct, we would not have been able to get the refund. Therefore full marks and appreciation to the staff, but Booking.com was not available and therefore hopeless to deal with.
  : Could not contact Booking.com to cancel our last three days of the booking. Web site said there was a 700 euro charge to chancel but motel said there was no charge payable to them. Therefore who was going to receive the 700 euro payment???Very poor service on Booking.com part, but luckily the receptionist contacted them direct and sorted it out. Booking.com could not be contacted, so very disappointed in their booking service.

Good
Traveller Type: young couple
  : The behavior of staffs are very welcoming and friendly. Staffs also speak English. Very clean hotel and location is very good.
  : The room doesn't have any air conditioner or fan. The room was very hot and very uncomfortable during day time. The price for the room is very high. 198 euro for 1 night is totally unreasonable compare to the room facility.

Wonderful
Traveller Type: Traveling as Couple
  : Breakfast was very good, room very comfortable. We needed to cancel our last three days of our booking and the receptionist was excellent in arranging this for us. We tried in vein for two days to contact Booking.com and if it was not for the receptionist contacting them direct, we would not have been able to get the refund. Therefore full marks and appreciation to the staff, but Booking.com was not available and therefore hopeless to deal with.
  : Could not contact Booking.com to cancel our last three days of the booking. Web site said there was a 700 euro charge to chancel but motel said there was no charge payable to them. Therefore who was going to receive the 700 euro payment??? Very poor service on Booking.com part, but luckily the receptionist contacted them direct and sorted it out. Booking.com could not be contacted, so very disappointed in their booking service.

Good
Traveller Type: Traveling as Couple
  : The behavior of staffs are very welcoming and friendly. Staffs also speak English. Very clean hotel and location is very good.
  : The room doesn't have any air conditioner or fan. The room was very hot and very uncomfortable during day time. The price for the room is very high. 198 euro for 1 night is totally unreasonable compare to the room facility.

Good
Traveller Type: young couple
  : Good breakfast, cheap ebike rental, some very friendly staff, good parking, good sized room which was recently refurbished. Available café and restaurant on site. Great location close to public transport and grocery store.
  : Room faced noisy side road with frequent deliveries and staff who took breaks outside while smoking, which then wafted to the balcony and into our room. This was a big problem as during summer we needed to keep the windows open in the absence of a fan and AC. Cleaners were loud sometimes.

Wonderful
Traveller Type: group

Good
Traveller Type: Traveling as Couple
  : Good breakfast, cheap ebike rental, some very friendly staff, good parking, good sized room which was recently refurbished. Available caf and restaurant on site. Great location close to public transport and grocery store.
  : Room faced noisy side road with frequent deliveries and staff who took breaks outside while smoking, which then wafted to the balcony and into our room. This was a big problem as during summer we needed to keep the windows open in the absence of a fan and AC. Cleaners were loud sometimes.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Staff was very accommodating

Very Good
Traveller Type: young couple
  : Lovely room and location was great for our trip