Zak Neuhausen

Poor
Traveller Type: Family with Young Children
  : The only good thing was the friendly young woman who checked us in (bartender)! She did her best for us even though she was a non-English speaker. She asked us several times through the evening if we wanted drinks. The lobby/check-in desk is in a smoke-filled bar.
  : Last minute booking by 4 adults in their 50's who stayed in 2 rooms, Each room $144 a night or CHF 118, plus CHF 2.50 city tax.Per the website, the advertising makes it appear that there are 2 places: a Hostel and a Hotel. However, the entire place was a "Hostel" or we were given the WRONG ROOMS. I am normally pretty kind/forgiving...but this place based on info, ratings and photos and higher price is misrepresented.The entire HOSTEL, where we stayed, (rooms #23, #24, with parking lot view) reeked of old cigarettes AND had new cigarette smoke coming up from the the bar directly below the rooms (the bar had active smokers while we were checking in around 7pm). The on-line advertising (non-smoking) and posted signs in the halls and on doors said "no smoking"! Hmmm?1 of our 2 room's closet (#23) had an old pillow case filled with clothes and used personal supplies including a toothbrush.. disgusting!Room decor was not what was shown in advertising for the HOTEL, very poor quality and tacky. Light fixture very loose over our beds with a ceiling crack. One of the fitted bed sheets in my room had a black boot/shoe print on it. Parking on website says FREE/INCLUDED, but we were told it was extra upon check-in and we had to pay an additional CHF 7 ....very tight parking lot, but car was ok/undamaged when we left.We wanted to leave windows open to vent the room from smoke, but city noise and church bells were to disruptive.On the positive m, there was a good window Rolllden to block the light. The room had a tiny desk fan. We did walk to a great Italian Restaurant close by which had a great server and excellent pizza!In summary, if the price was half of what we paid, it would have been more "understandable," but I feel we paid a decent amount for the rooms and were shocked by what we walked in to....we did however survive!

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Solo Traveler
  : Property and staff were very friendly and helpful. Really enjoyed my stay and look forward to going back in the future.
  : N/a

Disappointing
Traveller Type: Traveling as Couple
  : Closer to Rhine falls and shops. Also train
  : No water no tea coffee also the steps very steel difficult if you have luggages