Grand Hotel Besson

Wonderful
Traveller Type: Solo Traveler
  : A great team of hosts. Excellent restaurant, Life dinner music.
  : It would be fantastic to have a swimming pool.....

Disappointing
Traveller Type: Traveling as Couple
  : The black Labrador and Andrea who was fabulous and transporting us between lifts etc Location was brilliant
  : The spa is extra cost and not included in the room rate.No menu for breakfast.Bathrooms seriously need refurbishments.Majority of staff were not very attentive. Service was extremely poor, with exception to the head waiter in the restaurant, along with Andrea also.Wi-Fi was intermittent, particularly on video work calls.

Good
Traveller Type:
  : The three positives are the view of the Chaberton mountain, the evening entertainment and the comfort of the beds.
  : Such a shame that there are so many issues with the way this hotel is run. The breakfast organisation is absolutely woeful. There is a great spa and gym but its empty because you have to pay 25 per person per day to use it. (Classic case of not understanding that charging less would increase usage and bring more revenue). The maintenance of the rooms is not good enough for a 4* hotel, and it would be good if the Superior room included a chest of drawers for storage of clothes. In summary I think the owners of the hotel need to pay more attention to whats going on.

Wonderful
Traveller Type:

Very Good
Traveller Type:
  : the staff were excellent
  : they charge you to use the spa 25 euros a day. most days if skiing i would only want to use it for an hour or so when i come off the slopes so isnt worth it.

Very Good
Traveller Type: Solo Traveler
  : Nice location in a quiet area. Good restaurant. Live music during dinner. Garage.
  : What is being offered as a "pool" turns out to be a Jacuzzi. I would have loved a swimming pool :-(

Very Good
Traveller Type: Traveling as Couple
  : staff location bar and breakfast very friendly and efficient shuttle to and from ski lift. Lovely Dog
  : room bit small and hot and no bath also spa charge excessive

Very Poor
Traveller Type: Traveling as Couple
  : This is a hard review to write, and not one I would ever want to. But I feel it important to warn others. If I can avoid you having a similar experience, this is worthwhile. This was the worst experience Ive ever had at a hotel. Im a frequent traveller who is very happy in both fancy and humble hotels. This was a different experience. The room was tiny (smaller than photos), no privacy at all for guests. The spa cost extra, and smelt of urine. And - worst of all - I got bitten by bed bugs, causing a severe allergic reaction, then abused by the manager. Now, you might say bed bugs could be a one off. Perhaps. The issue was, when my partner and I raised this with staff, it wasnt taken very seriously. There was barely an apology, except for the cleaning staff who was helpful and gave me some steroid cream to help. It was clear this happens a lot When we asked for reasonable compensation - three days of our trip ruined by having to apply cream - the manager refused and got extremely abusive. He threatened us, and even tried to get us to sign a hastily written NDA (!) to not write a bad review. We refused, and did eventually reach an agreement with the hotel and Booking.com. But then, after we left, the manager backed out and repeated multiple lies about the trip. I could write more - and I suspect the hotel will reply to this review with another pack of lies. Im just glad my rashes have now (finally) cleared up. But - all in all - this was an awful experience, one I wouldnt wish on my worst enemy. The location is nice, but just go stay elsewhere where you have some privacy, it doesnt smell of urine, and you wont get bitten by bed bugs, or abused.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Solo Traveler