Days Inn by Wyndham Sault Ste Marie MI

Fair
Traveller Type: Traveling as Couple
  : THE PRICE WAS PERFECT AS I NEEDED TO GET A GOOD ROOM FOR THE CHEAPEST RATE POSSIBLE FOR A LAST MINUTE FAMILY TRIP
  : NO BREAKFAST AT ALL WITH THE EXCEPTION OF FROZEN HONEY BUNS, BANANAS AND JUICE BOXES

Very Poor
Traveller Type: Traveling as Couple
  : It was in the city I needed to be in.
  : It was very gross. The room smelled like a moldy old fish tank. There was mold in the shower and all over the ceilings. The windows did not shut and therefore mold all over the windowsills. The smell was awful.

Very Good
Traveller Type: Group Traveler
  : The staff was friendly. The rooms were clean.
  : The hot tube was not working. Staff cited lack of chlorine for it. Though the tiny pool was in use. The "breakfast" was juice boxes, bananas, little Danish pastry's & coffee. Don't drink coffee. Door nearest to room had a button to push to get out.

Poor
Traveller Type: young couple
  : Price and availability.
  : The fact they don't update their site to show their pool is closed. They wouldnt discount the room or upgrade for less than double the price.

Good
Traveller Type: review category business travellers

Fair
Traveller Type: review category business travellers
  : Location
  : Wet, moldy smells from hallway carpet,. And inside room

Very Poor
Traveller Type: review category business travellers
  : Hotel was clean, and overall a great value for the price. Rooms were large and beds were quite comfortable. Breakfast options were small, but adequate.
  : Staff was extremely frustrating. The front desk was being staffed by a housekeeper that did not know how to check me in when I got there. Had to call her manager to get us checked in. Then, messed up and forgot to charge me and had to call my room to have me come down and pay for the room. It turned out that they actually double-charged me and I they didn't even realize it until I asked them for a receipt which showed it. They refunded me for the double charge. Then, the next day, I was chatting with the lady at the front desk and she told me they might have to charge me more because they forgot to include the tax. I showed her my booking.com confirmation which showed the tax was already included in the charge. Apparently, the information they received from booking.com didn't show that. She told me that it had not been charged yet and not to worry about it. After leaving, I checked my credit card and saw a charge for the tax. I immediately called and talked to the same lady and she apologized and said she would take care of it. A few days later, no change, called again and got the manager. She said she would look into it--that was the best she could give me. I ended up having to call my credit card company to have the charge disputed and canceled. I won't be coming back to this hotel ever.

Poor
Traveller Type: review category business travellers
  : Staff was friendly and outgoing.
  : Lack of room cleaning. (No one vacuumed the room.Out dated.No pool use.

Good
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Cob webs in the room. Shower didn’t work. No hot water after shower was fixed.