Hotel Ellivuori

Very Poor
Traveller Type: Business Traveler
  : The hotel location is very peaceful and my apartment was comfortable and well-furnished.
  : I was booked to stay a the hotel from Sunday to Friday. I arrived on Sunday evening to find that the hotel reception was closed and all access to the hotel was locked. I was unable to contact anyone to gain access to my room. There was no after hours contact phone number visible anywhere at the hotel entrance, on the hotel website, or in my booking confirmation. I tried calling the phone number for the hotel security to see if they could contact someone from the hotel. They called the hotel contact and they said they don't work on the weekend, so they couldn't help. A work colleague drove me to Sastamala in his car (I didn't have a car during my visit), where I was able to get a room for the night. I called the hotel repeatedly during the following day, but no-one answered the phone and the answering machine said someone would call back. I also emailed the hotel, but no-one replied. I returned to the hotel on Monday afternoon. The reception was still closed, but one of the cleaning staff was able to contact the manager and I was able to check-in. The manager was very apologetic and said that the problem was "human error". The manager provided a session in the lakeside sauna as compensation for the incovenience. I was looking forward to enjoying a meal at the hotel restaurant, but the restaurant was closed Sunday (when I couldn't check-in), Monday, Tuesday and Wednesday. This meant that I had to travel to Sastamala each evening to eat. Fortunately a work colleague was also staying at the hotel and he had a car. There was no indication on the hotel website, or the Booking.com listing that the restaurant would be closed during my stay. If I'd known that the resturant was going to be closed for most of my visit I wouldn't have chosen to stay at the hotel. Ironically, I received an email from the hotel before I arrived asking whether I had any food allergies!

Good
Traveller Type:
  : Spacious, lots of sport activities.
  : The room did not have towels and not enough ready made beds. The sauna door was broken, and the sauna/shower had previous guests stuff left behind. Check-out early in the morning is complicated (where to leave the keycard as the reception is not open?).

Disappointing
Traveller Type: Traveling as Couple
  : The area around the hotel is pure nature and beautiful, with small skiing-slopes and a lot of leisure options.
  : The studio we had booked would have been in a different building. The buildings were optically attached, however there was no connection inside. As we wanted to use the sauna we told the young lady at the reception so and that we would therefore like to stay in the main building. This was possible for an additional fee in a double room. After the uppayment we were told that the sauna is not being operated at the moment. We were given a telephone number where we might have been able to use a sauna for an additional fee - driving by car again! So we decided to have an early dinner instead. Unfortunately the restaurant was fully booked for the whole evening. Our option was, to have something from the Koti-Pizza-menu. The food was not bad, but not what we had wanted to eat...The reception cum restaurant order desk cum bar felt quite chaotic. It might be better on another day (we were there on a Saturday). But still, we didn't feel very welcome (which commenced with not being able to get a table at the restaurant).The room screamed "hostel" to us from the first second we opened the door. The wardrobe was flimsy and shaky, whereas they had tried their best with the rest of the furniture, which looked quite tasteful and modern. A peek in the bathroom told another story: Cheap flooring and a very old shower door. In search for toilet paper I found it in the cabinet, as there was no means of hanging it somewhere in the tiny bathroom.Maybe it also has to do with the fact, that we expect something different from a "Resort" - here just meaning that it is close to the slopes?

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple
  : Beautiful location
  : We tried to contact the hotel beforehand, but it was even difficult to find any number to call to during the weekend so its complicated to do the check in if you arrive late. The room would need some renovation as especially the bathroom is quite old. The breakfast wasnt included in the price and was in my opinion overpriced. All in all ok for one night, but not worth the price.

Disappointing
Traveller Type: Family with Young Children
  : Low season so no staff in reception. The adventure park for kids, closed. Extra bed, paid for, was not ready. The quality of sofa bed was really bad as a bed. No curtains so no way of getting darkness. Many of the lamps were absent so there was little light when needed. Apparently the "chalet" doesn't belong to the hotel, they just deal with the servicing. Bizarre.

Very Good
Traveller Type: