Hotel Kalcuni - Vila Kalcuni

Pleasant
Traveller Type: Family with Young Children
  : The building is new
  : The breakfast was almost nothing for the money they asking not worthy

Good
Traveller Type: Family with Young Children
  : The hotel and rooms with actual sea views as well as its pool and property are beautiful.
  : Rooms without balconies facing the sea are dark and depressing. What they call a sea view is not at all a sea view in the quadruple rooms because the only sea view is a side balcony that does not at all give a sea view from the room itself. Lastly, the "beach towels" we requested to use are not only just ratty thin random bath towels, but they had the nerve to charge us 1.5 Euros for each towel every day we used them at the end of our stay.

Very Good
Traveller Type:

Good
Traveller Type: Family with Young Children
  : The room was good, the swimming pool and the beach are very nice. The kids loved the turtles and cats in the garden.
  : The room had no sea view (despite the description), the breakfast was quite simple for this price, the WiFi and TV were no functioning well, the staff could be more prepared and helpful.

Poor
Traveller Type: Traveling as Couple
  : Just the location
  : Service is bad- they arent very helpful.

Poor
Traveller Type: Traveling as Couple
  : The parking space, distance to the beach, beach beds and swimming pool beds
  : They didnt deliver on the conditions they have stated on Booking.com.- They said every room has a bath, we had a deluxe 2 pers room, there was no bath, only a shower. When asking the reception they said a shower with a glass wall = a bath and a shower without a glass wall = a shower. > customer service was awful. Which is even more fun, it says specifically in the description that our 2pers deluxe room has a bath. But it was our fault and we were wrong for thinking a bath = a shower with glass wall and not a bathtub. Very weird and very bad service! Unkind woman (reception called her the administrator).- They said our room was 24m2. There wasnt even space for both our suitcases to open next to each other in the room. We could only open the balcony by standing on our bed.- They said we would have an separate toilet from the bathroom. Toilet was in the bathroom.- They would provide a bathrobe. There was none.- Weve booked with garden view. Our view was the opposite hotel. When asking reception (and the administrator) they said you have a choice between sea view or garden view. And we didnt book the sea view so it is automatically garden view. The fact that we looked at the next hotel and only airconditioning = garden view, and our fault again, then we should have paid more and get the sea view (they said).- The cleaning ladies were kind. We had a bit of a smell from the shower drain..- Breakfast is included. BUT if you want a cappuccino or an americano you have to pay for it (200lek for cappuccino). You can only get filter coffee.- Customer service in general was AWFUL. They wont greet you when walking in, they were rude, reception couldnt help us with anything, couldnt solve any of the problems stating above, didnt really try to help in any kind and were just referring to the fact that their manager was absent so they couldnt help us. The boy that works in the evening tried a bit, but his hands were tied. So it didnt solve any of our problems.

Good
Traveller Type: Traveling as Couple
  : Good location helpful and friendly staff.
  : Breakfast choice low quality and not able to eat outdoors other than taking tray from main dining room

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : Very clean, great location close to the port and bars / restaurants
  : Breakfast wasnt good and wasnt geared for British travellers. No tea available. No coffee, when it was available it was cold and was not full and they tell you you have to pay if you want a cappuccino. Even though it was cheap it was the principle that bothered us. Very limited choice of items.

Wonderful
Traveller Type: Family with Young Children
  : The location of this hotel is fantastic. We were able to sit around the pool and just wander back and forth to the beach, which is very busy in August. We had a family bedroom for 4 which worked well for our family as the boys had a separate room instead of us all being in the same room and the balcony had a lovely view of Corfu. The hotel and pool area are very clean and the off street parking was great as Saranda is very crowded in August.
  : The coffee at breakfast is very weak.