Sveti Nikola Family Hotel Sapareva Banya

Very Good
Traveller Type: Traveling as Couple
  : Big room & balcony. Room has Nice chairs and table to have a meal. Room has Mini bar. The room and the balcony are very big and comfortable.
  : There was no kettle although the room description states there is a kettle in the room. In addition to that , there's wasn't a reception at the early evening (around 17 pm) so we had to send a message to the owner via the Booking app to have them take care of the kettle for us. The owner did make sure to provide us a kettle (relatively quickly) but i found my self needed to go down 3 level and go up 3 level at late evening to have something Which should have been there in the first place. As I have mentioned there was no one at the reception when we arrived (between 17-18 pm) so when i got down to bring the kettle - a non English speaking lady approached me, at first I didn't understood who the lady was and what she wanted because she doesn't speak English and she didn't sit behind the reception but stood near the hotel front door so i thought she was a guest, after a while I realized she wanted me to pay, it is really not comfortable not to have someone who welcome you to the hotel at a reasonable time and also very not comfortable that someone who does not introduce himself and does even not speaks English ask for payment in language you do not understand( and even in toughe tone) .It realy could have been more convenient, efficient and pleasant to arrange payment as soon as the guest enters the hotel to avoid him any unpleasant feelings. Shower had sewing smell & also water Getting out of the sewer hole while showering.

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : Everything was going fine until lady from reception decided to solve her communication issues with physical aggression and that cannot be tolerated.
  : Everything going perfectly fine except for the WiFi that doesnt work in the room or anywhere else besides reception, until I suffer from physical aggression from the lady in reception/owner due to communication issues.First of all the cash payment should be notified upfront. Never an issue if communicated upfront so guests can prepare their payment. Its a basic principle of customer service to send a welcome message, additional information and reminders. Now, were in the end of our trip, no cash anymore and if that had been notified we couldve made our stop in an atm. First we arrive, and theres the key at the reception with my name, ok no issue until then.Next morning, On the way out, I try to communicate with the lady that we could use booking.com as an intermediary because I have no cash, that was never mentioned and were in a rush to leave for our flight back home. But, only things she could only say was cash or euro. Now, I naturally get stressed so then my boyfriend interferes with his phone and google translate, I leave to put my heavy backpack and luggage inside the car and let my partner deal with the situation because1st - she hasnt mentioned the cash payment method2nd- there was no one at front desk when we arrived in the afternoon so that could be clarified3rd - Im in a rush4th- she doesnt even make the effort to understand us through the translation and also requests ilegal payment in another currency, is not legal to pay in Euro, only in Leva (Bulgarian currency)Now, Im crossing the door to put my luggage in the car, my partner is INSIDE with her, she rushes to the door and close it (locking my partners inside), I reopen and then tze lady decide to physically pull me in back to the property with violence.Im surprised, and of course the situation started to feel tensioned, Im now at the door, after her first aggression I pull out my phone and start recording, thats ABSOLUTELY UNACCEPTABLE!