Gran Hotel Victoria

Pleasant
Traveller Type: young couple
  : The grounds and terraces of the hotel are beautiful. The restaurant staff are very accommodating. The evening meal was delicious!
  : The welcome was not very warm - quite hostile, in fact! There is only 1 daily flight from our local airport which gets to Santander early... this appeared to upset the reception staff who basically told us to go away, not in so many words... they didn't explain the facilities of the hotel nor were we welcomed to use them while we waited. There were 2 private functions going on, on the day of arrival which seemed to take priority, so we weren't told about the restaurant or how to book into it... we were literally given a key and told what floor to go to... that was it.The room was not the one I expected, has no tea/coffee making facilities, and the bed was as hard as a rock but based on our welcome, I felt that I couldn't speak to staff about it.Some customer service training needed, perhaps, as we felt like we were an inconvenience instead of welcome paying guests

Very Good
Traveller Type: young couple
  : Good location, very close to beach, casino and bars, restaurantes etc. Attentive staff and good, comfortable rooms. All in, would probably stay again.
  : A surprise parking charge! This seems to be a trend with Spanish hotels on booking.com. Silly price for those who only want a light breakfast, (but there's some excellent cafes around the corner).

Good
Traveller Type: young couple
  : Close to the sea, good location
  : Room was very small, Aircondition did not cool down (setting was fixed), it was loud during the night due to big celebration at hotel, balcony door was broken

Good
Traveller Type: young couple
  : gorgeous hotel roomsterrace was a lovely feature

Wonderful
Traveller Type: young couple
  : Perfect view, comfortable bed, good breakfast