Quality Inn & Suites Santa Clara

Very Poor
Traveller Type: family with young children
  : The location was perfect infact I told my brother to stay in same hotel bec we are attending Graduation. The front desk when we checked in Jun 13, was not pleasant at all. She asked if we want housekeeping, I said yes, I even double chk before we left on fri,that we're going to get service but when we came back we ddnt have service.
  : There was cockroach in our room. The front desk clerk , I was told her name is Helen, was not very pleasant and welcoming, I myself is a front desk clerk so I know. my husband was at the desk Friday night getting fresh towel since our room was not cleaned, even I spoke to this clerk to make sure we have service, nways, the front desk was smelling like, Fried fish, the clerk was probably cooking fish behind the desk. I am.not Satisfied at all with the service we got, I want the hotel to give us compensation.

Very Poor
Traveller Type: review category business travellers
  : Location
  : Cockroaches in the kitchen. Disgustingly filthy torn carpets.

Very Good
Traveller Type: group

Pleasant
Traveller Type: family with young children