La Concha Renaissance San Juan Resort

Very Good
Traveller Type: family with young children
  : LocationAtmosphereStaff
  : Amenities

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: with friends
  : Property was clean. Location- on the beach and you could walk around the neighborhood and find all kinds of places to eat, if hotel restaurants aren’t your thing. The beaches are public and some little man sent from heaven sells pineapples w rum and sorbet/ice cream in them. Best $20 we spent. Truely delicious! The spa was lovely. Got two treatments there. The massage was just ok- I usually fall asleep, I did not hear. The most expensive facial was amazing. Not sure I’ll ever pay that much for a facial again, but it was the best. (They got my service wrong, bc we had talked about a couple different ones the day before. Prior to my service she said- you have the oxygen facial- I said, why not, it was my birthday. Even the card she gave me said- 55 min facial- which is what I had booked. I’m not mad, there was plenty of time to say- no I only wanted the 55 min on. I knowingly went along w the facial lady) I think they are still working their kinks out- when we booked one lady wrote everything down instead of putting it into the computer. She said we would get phone calls later to verify everything. Well my friend got a phone call but only bc when they did enter our appointments, someone had booked her time (bc you can schedule yourself online), so she had to choose a different time or different service. I never received a call. That could have been avoided had they entered it when we were in the spa picking our services. They did go above and beyond w cake and champagne for my birthday. We could have had a light lunch on their spa patio, but we didn’t know that ahead of time and had already had breakfast. It may help to tell clients to come 15 min early. We were a little late, and they said it was going to take time off our services, which I understand.Our flight was delayed 12 hours. They kept our luggage and let us use all the facilities and shower prior to leaving, which was so nice.
  : Pools were very small. Very easy to get overrun by one family or group of kids. Love that there were two infinity pools- but again so small. I am used to infinity pools being a bit higher up than the sand, but they were not here. Maybe 10 steps up from the beach. Not enough umbrellas and sometimes chairs at the adult only pool. Not a lot of room to add any more. The main restaurant in all the pictures -was closed- or it appeared closed when we were there. But nothing was posted. The a/c in the room took some getting used to. No sign to say the ac isn’t on when you are out of your room (only if the balcony door was open), but it really appeared to be what was happening. It didn’t seem to help to adjust the temp ourselves - it always said 71. But it was clearly not 71 when we would arrive after our day. We learned that if you adjusted the fan, the room cooled off more quickly. We did wake up twice in the night and had to try and adjust the fan bc we got hot. Never figured out what the extra door was for- whether it tied to the AC or kept the noise down. Our phone didn’t have a dial tone, so when we called to ask- we couldn’t. I don’t remember the high cost of the resort fees when I booked- so was hugely surprised at my final bill upon checkout.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller

Poor
Traveller Type: solo traveller
  : Elevators did not work , I left

Good
Traveller Type: family with young children
  : Our rooms where facing the pool, we were not on the towers, and I like it that way. We could see the ocean from our windows, 2nd floor.The location was good, and there were some restaurants, like Orozco's and Ropa Vieja Restaurants that the food was good. Service people were very nice and resourceful
  : Everything inside the resort was expensive. We eat most of the times outside. We try the " buffet breakfast" $40/person but, I was not impress by the buffet so, we order from the menu.Of course alcohol was really expensive at the resort ( i do not drink but saw the prices on the menus)Some of the guests on our area were extremely loud...too much alcohol I guess......The torus and attractions were very expensive through the hotel so, we bought it separate