Sensacional Apt 2 Hab 2 baños 4 pax Aljarafe Metro

Pleasant
Traveller Type: Traveling as Couple
  : The fridge hadn't been cleaned properly and smelled very, very strongly of fish. It was deeply unpleasant to the point where we used it as little as possible - somehwat inconvenient given the heat. The information provision was lacking. Instead of meeting the owner to collect the keys at the apartment as previously arranged, we received a message to collect instead from a company in Seville. The woman there was very nice and helped as much as she could but did not know the apartment. We did not know the system for the car parking. Luckily we met a resident who showed us. Then we discovered the parking spaces were numbered but we had not been given the number. We had to call to find it out. Then we had problems with the key to exit the parking and on each occasion we had to rely on other residents for help. The owner was no help at all. He was difficult to get hold of and we eventually managed to make contact through Booking.com. He told us it takes a week to make a new key which we accepted, but he offered no advice at all and we had the impression he simply did not care. This is in complete contrast to the subsequent apartment we moved to in Cordoba. The owners there sent full instructions including photos and videos on how to get to the apartment and enter both it and the car park. In addition they provided us with detailed information and recommendations. We recommend the owner of Sencational apt improve his approach to dealing with guests.