Hacienda Na Xamena Ibiza

Very Good
Traveller Type:
  : The staff was lovely especially the lady who teaches the yoga , I was also very grateful for the room upgrade for my birthday

Poor
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Business Traveler
  : Breakfast was excellent and the hotel has a nice vib with great staff
  : The hotel room was a a bit tired and in need of some maintenance shower was poor and this does not reflect the star rating

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Great staff brilliant breakfast large rooms fantastic views
  : Bit too remote winding roads

Good
Traveller Type:

Fair
Traveller Type: Traveling as Couple
  : The hotel is living off its views. We went as part of our holiday but also to view as a potential wedding venue. It was ok. Slightly underwhelming. The views are gorgeous and the pool area and reception area is nice. The staff and the views are the hotels best assets
  : The rooms are ready for a refurbishment now very dated, small uncomfortable bed, we didnt sleep very well during our stay. The food was also awful soggy greasy chips and floppy raw vegetables were served to us around the pool. The hotel is relaxing but it has a weird Vibe that I couldnt put my finger on. Whilst we were there we ended up driving and leaving the hotel a lot to go out for dinner as the food wasnt very good and the vibe of the hotel just made me want to spend time away from it. I personally Would recommend staying at Nobu or six senses instead depending on the type of holiday youre going on. Six senses is faultless but pricey. Nobu can be a bit loud but if you ask for a room away from the pool you have gorgeous views and a great hotel. If you are viewing for a wedding the views from the amphitheater are nice so would be great pictures but the guests cant see the bride walk down the Isle with the way its laid out, and where the guests have to walk through to get to it is like walls with bright red paintings/ graffiti style decor which isnt very wedding vibe. Also where you have your canaps and drinks reception after the ceremony overlooks the pool so your view is kids playing in the pool and people in the swimming costumes.

Poor
Traveller Type:
  : The views are simply stunning and the views are the best thing about this hotel truly amazing. However, in my opinion; the views do not make up for the fact that this hotel needs a major renovation.
  : We had some quite significant issues with our room (room 216) on arrival which included:- Black mould on shower head- Dirty curtain rail- Coffee stains on bedside table- Air con filter needs changing- Stains in jacuzzi bath- Scruffy doorsWe mentioned this to the reception staff on our way out to dinner, who told us, they couldnt help us and asked me to send a WhatsApp Message to the hotel business WhatsApp account. This felt very odd, as a paying guest, I would at least expect a member of the hotel reception team to take on some responsibility to solve the issue, rather than asking me to send a message to them. Aside from the actual issues with the room this response to my complaint was not of a 5 star hotel standard. More training is needed for staff for sure.We did not get a response to the WhatsApp message til the following morning & were assured our room would be thoroughly cleaned. The room was cleaned that morning & a bottle of wine was left in the room, but obviously, the damage had already been done as we had to sleep in the very dirty room the prior evening.We had come to this hotel following a stay at a different hotel & I have to be honest; we really noticed the poor quality of sleep we had at Hacienda - especially due to the extremely loud air con unit. The beds. So uncomfortable, super low & super firm mattresses with an odd pillow setup that made it difficult to sleep.The hotel pool area was lovely, but beds need updating & lots of noise was coming for the suites closest to the pool (music that was louder than that being played by the hotel). This made it hard to relax.Ultimately, I think there are quite a few truly luxury hotels in Ibiza now & I would recommend you explore those first. The views at Hacienda Na Xamena are awesome but the hotel is a total let down, thoroughly disappointing and really not worthy of the 5 Star rating.

Wonderful
Traveller Type: Family with Young Children