Sheraton Grand Samsun Hotel

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 11 years old stay for € 30 per person per night when using an existing bed.
People 5 years old and over stay for € 30 per person per night when using an available extra bed.
No cots are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Please inform Sheraton Grand Samsun Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Açık Havuz/Outdoor Pool is closed from Wed 01 Jun 2022 until Thu 23 Jun 2022
Açık Havuz/Outdoor Pool is closed from Mon 19 Sept 2022 until Fri 23 Jun 2023
A damage deposit of EUR 30 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Property arranges a private drive and a chauffeur from Samsun Carsamba Airport. This service includes assistance for luggage, escort to passport control and a luxury car drive. Please note that this transfer service is subjected to an extra fee.

Please note that no food or drinks are allowed from outside. Food and drink can be ordered from the on-site outlet shop.

Cooking devices cannot be used in rooms due to security reasons.

Extra bed is for a fee of 30 euros; At the reservation stage, the request must be done. The hotel will give you positive or negative feedback depends on availability. There is no age restriction for extra bed and fee. Rollaway bed can only be arranged to Junior Deluxe, Deluxe Grand and Executive Suite Rooms.

Please note that due to a special organization, the beach will be closed between 23 August - 29 August 2022. The outdoor pool is in service on related dates and will only close 27 August 2022 at 16:00.