Extended Stay America Suites - Salt Lake City - West Valley Center

Very Poor
Traveller Type: young couple
  : Check in was supposed to be at 3pm. I was in town for an event that started before then, so I didn’t arrive at the hotel until around 11pm. When I got there, my room wasn’t ready. EIGHT HOURS AFTER CHECK IN TIME. The front desk lady said that somehow some rooms weren’t assigned to be cleaned. I questioned why I didn’t get a call or an email about the delay so that I could have made other arrangements, but there was no real answer. I asked how long it’d take for the room to be cleaned and she stated that it’d be like 10 minutes, and since my fiancé and I were already exhausted, we decided to wait. As we were waiting in the lobby for around 20 minutes, the couple who was apparently cleaning the rooms came out of the elevator. They both looked as if they were in their pajamas. It looked totally unprofessional and it made me cautious of the cleanliness we were to expect. They only had a little basket with some cleaning supplies. No clean linens or clean towels in sight. After seeing the people who were supposed to clean the room, we decided it wasn’t worth the wait. We didn’t trust that the room was going to be truly cleaned and after waiting for so long, that was the final straw. We decided to cancel and get a refund and the front desk lady did not make it easy. It wasn’t until the assistant manager came along, that it was somewhat taken care of. It took another 2 weeks for me to actually get my refund since the hotel never confirmed it with Booking.com. I would never see myself attempting to try to stay at this hotel ever again.

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : Easy access

Good
Traveller Type: family with young children
  : Needed a good nights sleep and a hot shower after camping in the desert and driving for days. Made a last minute reservation. The staff were friendly and the room was comfortable.
  : Tub in shower was a little slow draining.

Poor
Traveller Type: family with young children
  : Dirty grounds, dirty lobby, just dirty. The other guests. Where the shady sort. Didn't really feel that safe.

Very Poor
Traveller Type: group
  : Room was a bit dirty but about average for