Embassy Suites St Augustine Beach Oceanfront Resort

Pleasant
Traveller Type: group
  : Good breakfast
  : No beach chairs or adequate access to the beach due to pipe work at the hotel. Fire alarm went off at 5am yet it wasn’t an emergency. Valet parking is not an option but a requirement with additional cost each night which was not expected. Staff at front desk were not very friendly. Rooms were roomy but had missing light bulbs, and thermostat was a pain to use. It would not stay cool in the room. Grout around shower was molded and cracked. Not a resort experience at all for the money!

Pleasant
Traveller Type: family with young children
  : Our room we were booked in was a smoking room, they did move me but no longer had the ocean view or a balcony. In our room - our fridge and coffee maker didn’t work and our shampoo and body wash were empty

Good
Traveller Type: young couple
  : Pool, outside area
  : Bathroom could have been cleaner . Had a sewer smell to it

Good
Traveller Type: family with young children
  : The room was very comfortable, the breakfast options were good, and the hotel was pet-friendly.
  : The Valet Parking Service could have been better.The beach was under construction, so we enjoyed it less.The swimming pool was too crowded and had no space for a sunbath.

Fair
Traveller Type: young couple
  : The other guests at the hotel were so nice and friendly. Which is why we love the Embassy Suites hotels, everywhere we go the guests make us feel at home. The morning front desk lady was very helpful in sharing local activities and providing us with additional coffee kcups, she was very friendly and didn't act like we were any bother to her, very approachable, very nice, we really appreciated how helpful and nice she was.
  : Disappointed in the fact that it was forced Valet if staying at the property, no self parking option, and that it is NOT clearly disclosed on the hotel information on the booking.com site. They did offer us to park down at another hotel and we could walk back and forthWe booked on booking.com and the front desk lady was not very pleasant in chatting with her about our concern as to it not disclosed clearly on the Valet. We were met with a very snarky attitude. We felt she had a slightly combative and hostile attitude as she kept repeating we should have looked on the Hilton app even after telling her a few times we didnt use the hilton app we used booking.com. She wasn't very nice or accommodating with our concern of the valet and price of valet per night other than we could park at another hotel and walk as an option. Being met with an attitude like she had wasn't very pleasant after traveling for 10 hours and her attitude definitely doesn't reflect the Embassy Suites brand that we have had at all the other locations. Other Embassy Suites locations clearly disclose the parking cost very clearly. We always chose Embassy Suites when traveling because of the customer service is always top notch and everyone is friendly, she had definitely changed our minds with her attitude and we are reconsidering our loyalty to the Embassy brandsForced Valet on-site was an additional 39.00 a night Beach was still closed due to county beach revitalization, but we could still get to the beach and walk, albeit a big round about, but doable. No shampoo or soap in the shower, plenty of conditioner but NO SOAP OR SHAMPOO in the shower we had to call to front desk to ask for it.

Good
Traveller Type: young couple
  : The staff was great! Jen at the pool bar was awesome …
  : Our “view” included rusty ugly massive equipment between us and the ocean … which was obviously a huge disappointment! We were not warned in advance and I have to say that I have travelled a great deal with my husband and I was shocked to see a Hilton Honors property without any info, a pen a piece of paper in any form … no robes… no clocks and disgusting shampoo and conditioner you use after other guests which is so gross! I had to ask for a bar of soap .. a shocking lack of services for the price of the room .. and breakfast was just okay and very “self serve”

Very Good
Traveller Type: family with young children
  : Good breakfast, very nice location with beach access and beautiful pool.
  : Several staff members we encountered were unfriendly and genuinely seemed unhappy.

Wonderful
Traveller Type: family with young children
  : Clean rooms, free breakfast, great location.
  : The price is higher than I thought it should be.

Very Good
Traveller Type: family with young children
  : Awesome facilities beach access is getting renovate. Pool area is beautiful.
  : We were check in right to 4:00pm. We were charge 2x, so we are checking my credit card on this.

Very Good
Traveller Type: family with young children