Casa Monica Resort & Spa Autograph Collection

Fair
Traveller Type: Traveling as Couple
  : Check out was obscene! Staff was not trained!!!!!

Good
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : Check out was obscene! Staff was not trained!!!!!

Wonderful
Traveller Type: with friends
  : It was great! Exceeded my expectation!
  : No complaints!

Disappointing
Traveller Type: young couple
  : Beautiful historic hotel
  : Fourth floor “premium” room only had one window that was only 30” off the floor, so if you wanted to look out at the city, you have to get on your knees…only to jus see the tops of trees across the street! DO NOT stay on the fourth floor! And they charged me $525 without telling me the window and lack of view was garbage.

Very Good
Traveller Type: young couple
  : Breakfast was reasonable.
  : The hotel is showing its age. It needs a little freshening up.

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : The staff was lovely
  : The Marriott rules like checking out umbrellas and inability to reserve rooms at the desk are archaic. The staff is left with little ability to help

Disappointing
Traveller Type: family with young children
  : Great location, and the signature smell throughout the hotel is absolutely to die for, I wish they sold it as a room spray. The lobby is beautiful, and the pool is great. Unfortunately that’s about it.
  : The worst part: Up front the hotel told me they would be putting a $100 a night hold on my card for incidentals, which isn’t a big deal. I woke up to a $4000 hold on my card, which none of the front desk knew about or understood. It was only much later when a manager told me they have started putting not only the $100 a night incidental hold, but a hold for the entire stay up front. This should have been explained far earlier. I was charged for my room on checkout, before the hold “fell off” so If your bank isn’t quick to release holds just be aware that a week may cost you $8,000 for a little while. The hotel is also dirty, my children had black feet from walking around our room barefoot, totally disgusting. The maid service was extremely sporadic, sometimes they didn’t come until 7pm some times they didn’t come at all. Not once did they change our sheets even after requesting it. The parking is decent, but they charged me 3 times in a single night for parking. It’s definitely not worth $124.50 to park my car for one night.