Dolina Charlotty Resort&Spa

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type:

Good
Traveller Type: Business Traveler
  : Overall good hotel, nice surrounding, friendly staff and very good choice for breakfast.
  : Wi-Fi connection is simply terrible. I could accept fact that it's slower than snail, however the stability is completely bad. It's connecting / disconnecting each 5 minutes, so if people would like to work, you first spend way too long to download / refresh emails and when it's done, connection broke down and you have to restart it..... Dont even dream to try having some video conference call....simply not possible. Noise from other rooms, sound insulation is quite poor, so you can really hear everything what's happening in next room - conversation, small baby / childrens, showers, toilet....

Very Good
Traveller Type: Business Traveler
  : very nice personel.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : Nice location and lovely views
  : No air conditioning in rooms but also it was unbearable to have a breakfast when youre dripping sweat, only fans provided in rooms but they are loud. The rooms were clean but you had to remind the reception to have them clean. They dont clean them properly every day so bins full, no new cups or no soap in dispenser. There is a kids area but the ironing room is in the kids area with a door that doesnt close! I had a heart attack seeing kids walking in where hot irons were. No safety power plugs in baby room so my little one who is 14 months could stick finger in a power socket. No proper shampoo or conditioner just all in one. The room needed upgrading. Everything seemed like was falling apart. I am now struggling with a bad backache as mattress is rock hard and you can feel the springs. No proper pillows-very flat and rooms were just so hot like sauna. No changing room in spa at the pool just a shared one so no privacy to get changed with your little one. the door also is kept open so anyone could just see me naked- shocking. Staff is friendly but they cant do anything about the facilities or the service. There was a live pancake station at breakfast and the lady had to use a tissue as a fan to get some breeze. Breakfast was quite poor. Okay selection of fruit but nothing is labelled and no option for nice poached or fried eggs. It was not an international breakfast. Probably the experience would have been better if they turned on an air con in the dining area. Easy check in and check out but they dont really try and explain all the options or facilities available to you. No English signs and its all in Polish. Free car park which was handy but paths and roads are not pram or wheelchair friendly. The place is definitely hot 4 star. It was actually the worst 4 star hotel Ive ever stayed in.

Very Good
Traveller Type: Business Traveler
  : Breakfast was divers, need to improve the quality of the juice.
  : No one came to pick up the trash for 3 days or to replenish the coffee and tea supplies.

Very Poor
Traveller Type: Business Traveler
  : Your front of desk staff were rude and said didn't care about customer.i complained and she called police to our room.i made a complaint but you have done nothing in 8 weeks.
  : Your reception staff