Rocklin Park Hotel

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children
  : Absolutely nothing worst hotel. Paid alot of money for me and my family for a filthy, drug populated place.
  : Buckle up for this long review. Here is what I wrote the gm and was told to wait 7 days for response and nothing. No answer of toll free numbers, lobby, or email. The phone eventually hang ups.I booked a room with 2 queen beds and a balcony for June 6th to June 9th. I checked in around 530am on the 7th after a 16hr drive. It took 20 minutes for anyone to answer the phone since no one was at the front desk. I was checked into a room with my kids and husband I believe 204. We needed sleep, and we're there for a family emergency my sister was in icu and on life support. We got into the room and instantly noticed all the horrible things. Our toilet had pee and toilet paper in my not flushed someone used it and left it. Our tub had public hair in it. The floors were so dirty they were sticky and you can physically see multiple shoe prints all over. The beds were filthy sheets pillows and blankets all stained. Every table and counter top was sticky and dirty. There was food all over places. The mirrors with paint above the beds were so gross you can see a attempt to clean a spot in the center then stopped. There is so much residue on the mirrors they dried leaking down. The ac was clogged with so much dust fuzz. Went downstairs to find someone to complain no one was there so we needed to sleep a few hours and as we were sleeping, someone attempted to come in our room twice around 11am and 12. Since we had the safety top lock they couldn't open the door all the way I got up to go see while trying not to wake my little ones and they were gone. We got up and got ready to see my sister in icu, as we did so my kids feet and legs were black black. I used a wipe to test the floor and the filth that came off of it was insane. I used a entered pack of baby wipes to mop the floor as best as I could, as I did my 2 yro was bringing me popped lighter parts that were found all over. Along with hair and trash.

Very Poor
Traveller Type: young couple
  : location was alright i guess…
  : There were bed bugs everywhere in my room! I was charged almost $200 for a room with bed bugs!! i only stayed for a couple of hours, until i discovered the bugs. Upon departure, i asked for a refund and told the staff about what I found. One staff member KNEW about it, and when i asked for a refund, I was told to call in a few hours when the manager got in. I did. The lady that answered the phone said that they do not have a manager at all. I explained the situation, and she said that she was going to inspect the room, and to call back in an hour. I waited an hour, called back, and the phone just rang and rang. Nobody answered the phone and there was no answering machine to leave a message. I called this place 5 more times throughout the day and same thing - no answer! I guess they didn’t want to give me a refund or something…VERY UNPROFESSIONAL. I would strongly discourage anybody from staying here, unless you like bed bugs and overpriced hotel rooms.

Fair
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : Location.
  : Sheets and floor dirty. Floor was sticky every step was a sticky loud noise. Very unorganized. Room was not ready when we checked in. Definitely feel like I got ripped off by spending $300 for one night there.

Fair
Traveller Type: family with young children
  : Cool architecture
  : AC wasn’t turned on in advance of our arrival on the hottest day of the year. It was uncomfortably hot for the nights rest.

Poor
Traveller Type: family with young children
  : The hotel room was nice.
  : We were forced to book there late at night because we had to leave the hotel that did not respect our booking. The room was not cooled down during a heat wave and it was uncomfortably hot. My wife could not sleep. She happened to be pregnant as well, so that was unnecessarily stressful to leave the room that hot.

Very Poor
Traveller Type: young couple
  : The room was dirty with beer and Meth all around the room. Employee was too busy swimming to do their job.