Hyatt Regency Grand Reserve Puerto Rico

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : Market was greatly, Emilio in the market runs the ship! Loved the extra pool toys, all of the things to do as a family, pool and room were amazing
  : Bugs-- tons of bites! Lack of transportation, bed seemed old

Very Good
Traveller Type:
  : The property was very pretty, large, and the pools were very nice! The lobby was beautiful and it was nice to be away from the city of San Juan. It was more peaceful. Only downside to that is if you want to go anywhere off the resort you need a car since it is very secluded. There were lots of golf carts around if you didnt feel like walking far which was nice or if it was raining. The pickleball courts were one of my favorite things we had access to.
  : The beach on the property isnt very nice so if you are going for the beach I would suggest a different property or renting a car so you can drive to the nicer beaches. The pool was cold. Not frigid but it would be difficult to sit in the pool for more than 10-20 mins. The food was terrible and over priced. The best meal we had on the resort was at Nori and it was just average but the cocktails were very good. I definitely suggest going off the resort for meals, especially breakfast. There are a couple good breakfast spots within 15 mins drive that are much cheaper and the food is great.

Wonderful
Traveller Type: Family with Young Children
  : The resort is beautiful and our rooms were comfortable and clean. We liked the location because it was near El Junque National Forest but still fairly close to the airport and Old San Juan. We enjoyed exploring the small nearby towns but it's easy to stay at the resort too. I enjoyed walking along the beach in the mornings and the choice of pools in the afternoons. On-site restaurants were expensive but good. We used the refrigerator for snacks that we bought from the nearby grocery store.

Disappointing
Traveller Type: Family with Young Children
  : Beautiful property with multiple pools. Our room was spacious and bed was comfortable.
  : Lack of proper staffing to maintain cleanliness of hotel property. Kitchenette lacked basic kitchenware/utensils. Staining on most cabana mattresses and lack of service by pool area. Food options were average. Beach was so so.

Poor
Traveller Type: Family with Young Children
  : The place was very nice beach and pool area was great. The rooms there away from the main area so it was peaceful and quiet. It is quite expensive at the property and there are no alternative options, so having a car or planning shopping trip is recommended.
  : Cleanliness and high quality service is your expectations for 5 star hotel, you will be disappointed. 6 days we didnt get cleaning service (only the first 3 days cleaning service), room wasnt ready for checkout at 3 hours later after checkin time, cleaning supplies in common areas for whole week. Staff gives excuses why things are not done properly and not addressing issues. 3 star hotel does a better job on a bad day, my personally worst ever experience. This type of lack of cleanliness is visible in restaurants with food scraps on the floor from breakfast service, and staff with unwashed uniforms.

Wonderful
Traveller Type: Family with Young Children
  : Size of property, variety of available activities, pool, breakfast, gym
  : Waits for restaurants, service at restaurants was patchy, you often had to wait long to order, to get the order, to pay and frequently your order was mixed up

Wonderful
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : The staff that run the trolleys are so helpful .They tried there hardest to accommodate me .
  : The room was not sweep or mopped every day