Aquila Porto Rethymno

Fair
Traveller Type: Family with Young Children
  : Location was convenient to the old port. Likewise sun beds across the rd at the beach were good. the staff were helpful.
  : There is no parking and impossible to find a spot nearby so this is really problematic if you have a rental. The rooms are terribly dated and small, especially for 3 adults in a family room. No room for luggage and shared space. We were told there would be 3 beds and there was a trundle in the room for a full adult. Not good enough. Likewise so noisy, can hear everything between the rooms, corridors and plumbing etc. struggled to sleep.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Solo Traveler
  : Was the official Oceanman race hotel and was in the middle of the action.Breakfast buffet was great.Good interior design and spacious.
  : Double bed was two small beds connected. Not good for couples. Badtub instead of a shower in the room.Coldish pool temperature and jacuzzi due to energy prices I presume.No parking. Need to look around in the area.

Poor
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple
  : The hotel is in the perfect setting close to the old town and across the road from a lovely beach. The staff were extremely friendly and attentive and made you feel welcome. The breakfast was lovely with a good selection of food and was constantly being replenished. We had a spa treatment and thoroughly enjoyed that. Nothing was too much trouble for the hotel and the extras like a cold juice on the beach each morning were an example of the added extra touches.
  : Nothing we didn't like.

Good
Traveller Type: Solo Traveler
  : the location
  : room service was poor, some days all the towels were taken and I was left with none, on one occasion I was left with only 2 hand towels.milk in the coffee making facility rarely replenished.food not the best, would have expected better from an Aquila chain

Very Good
Traveller Type: Traveling as Couple
  : The room was fantastic, comfy and clean with a great view of the beach. The location is also great as it was a short walk into the Old Town, and close to many shops.
  : Its sadly quite competitive for a lounge by the pool, but there are plenty on the beach. We only had the breakfast included, and opted for dinner one night, unfortunately the food options left a lot to be desired and choices were pretty average (definitely recommend going into town for some great restaurants instead).

Very Poor
Traveller Type: Traveling as Couple
  : The location was a great area to walk along to main strip, through to the old town.
  : Where do I begin1. Unnecessarily complicated check-in process, with outdated Covid questions forcing us to repeat information we had already provided to the hotel.2. Key card worked sporadically. we had to tap the key card 6-8 times before it worked to unlock our door.3. Upselling past appropriate hours. We arrived at 22:30, after a long day of travelling and were twice approached to accept an upsold room, which would never have been worth the money.4. Marketing propaganda. Notes were slid under our door a number of times to discuss various marketing opportunities e.g. participate in a marketing campaign visiting other hotels and signing up to the Aquila Membership club. Prior to this we requested to not be pestered like this and disturb us during our holiday.5. Poor bar service at the pool. We tried multiple times to order drinks from the bar ourselves, but were told to wait to be served, which led to a 30-minute wait for one drink. After this we decided to not drink at the hotel.6. Towel reserving from guests. We headed to the pool midday on our first day of the stay. We strolled down to the pool to find 15 sunbeds reserved with towels, but with nobody occupying them. there were signs displayed prohibiting this and after we mentioned to the staff this was not resolved, forcing us to sit in the sun.7. Cleanliness of toilet. This was not up to par with a 5 star hotel and after we mentioned the bathroom was not deep cleaned before our arrival, it was made clear to us it would be the following day. Throughout our stay, the bathroom was never deep clean, which made us feel uncomfortable and disappointed.8. DVD player service as advertised. We requested a DVD player and DVDs one night after a long day of travelling. It taken 45 minutes to get one to our room after the reception staff had to search the whole hotel for one. Once it was brought to our room, we asked to see the DVDsThe hotel had none, assuming we had packed them in our suitcase in the year 2023.