Best Western London Ilford Hotel

Poor
Traveller Type: family with young children
  : Nothing
  : We didn’t get to stay in the property we booked. After they took our deposit and filled out the paperwork we got told that we couldn’t stay in our room due to a ‘maintenance problem’ and got moved to a sister hotel ‘The Britannia Inn’ in the next street. We were told we could get a free breakfast in a local cafe for our inconvenience. We had planned for a breakfast there anyway so thought this was ideal. I double checked that it was a proper breakfast (as they said cafe) and was assured it was.When we got there, we were led through the hotel to an area behind that had temporary buildings. It looked like people were living in the other rooms( e.g washing drying outside the rooms) . The door was opened for us and we were left. When we walked in we saw the room had only a double and single bed ( we had booked a quadruple room with 2 double beds. We complained and got moved to another hotel ‘Lucky 8’ This hotel had the right number of beds. Neither of the two hotels looked anywhere near the same standards or the pics we saw of the Best Western. When we went for breakfast the next morning it is a coffee shop at the front of another Best Western (even though you can see the hotel dining room) and they had pastry’s and bagels for breakfast. None of which my fussy son would eat. The staff here were very good in trying to find something he would like and got yogurt and toast from the hotel kitchen. Having read the other reviews this moving to other hotels appears to me to be a scam, get people booking the best western then give them rooms in other hotels owned by the same person who would never have booked those hotels at that price normally.

Poor
Traveller Type: family with young children
  : Not a lot
  : When we arrived we were told that there was a maintenance problem with our room and we had to go to their other hotel nearby.They should have contacted us about this previously.The other hotel was awful. It smelt and had cockroaches! Not a nice place

Poor
Traveller Type: Family with Young Children
  : Not a lot
  : When we arrived we were told that there was a maintenance problem with our room and we had to go to their other hotel nearby.They should have contacted us about this previously.The other hotel was awful. It smelt and had cockroaches! Not a nice place

Very Poor
Traveller Type: young couple

Good
Traveller Type: young couple

Poor
Traveller Type: young couple
  : It's a few minutes walk to the rail station, or a £20 Uber into the city.
  : When we arrived we were waiting to check in and overheard the facilities guy telling the receptionist not to let anyone in the room as the door was broken. We decided to head into the city to give them time to repair it, so didn't have time to rest after the drive down.The room was booked as a double room with two double beds - they pushed the bed right up to the wall to get a camp bed on the floor. Apparently, I turned over in the night and headbutted the light fitting, which was now overhanding the pillow. The mattress itself might have been older than the building - when you laid on it there was a definite dip in the middle that you rolled towards. The room itself was clean but very dated. Breakfast was a couple of lukewarm eggs, 2 slices of stale bread, an apple, a yoghurt, butter, a random preserve in a plastic pot, and a greasy croissant in a bag. It came with a plastic knife and fork, so you couldn't eat the yoghurt or open the eggs - and there was no plate, just the bags they came in. We ended up going to Mcdonald's instead.Some of the staff were quite rude - when I went to ask about breakfast the receptionist didn't greet me and just stared at me then reached under the counter to produce a single greasy bag and placed it on the counter without saying a word. There were 3 of us in the room - so I had to ask for two more. He sighed and pulled two more bags from under the counter. The keycard also stopped working on two occasions - when I took it back to reception the second time it seemed apparent that it was a chore for them to magnetise it for me. I was told it was my fault for leaving the card next to my phone - despite the fact that the card was in my RFID wallet and in a completely different pocket to my phone.We booked in for two nights with the intention of driving back early after the second night, but due to a lack of comfort in the room, we opted to leave a night early and return home.

Fair
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children

Poor
Traveller Type: Traveling as Couple
  : It's a few minutes walk to the rail station, or a 20 Uber into the city.
  : When we arrived we were waiting to check in and overheard the facilities guy telling the receptionist not to let anyone in the room as the door was broken. We decided to head into the city to give them time to repair it, so didn't have time to rest after the drive down. The room was booked as a double room with two double beds - they pushed the bed right up to the wall to get a camp bed on the floor. Apparently, I turned over in the night and headbutted the light fitting, which was now overhanding the pillow. The mattress itself might have been older than the building - when you laid on it there was a definite dip in the middle that you rolled towards. The room itself was clean but very dated. Breakfast was a couple of lukewarm eggs, 2 slices of stale bread, an apple, a yoghurt, butter, a random preserve in a plastic pot, and a greasy croissant in a bag. It came with a plastic knife and fork, so you couldn't eat the yoghurt or open the eggs - and there was no plate, just the bags they came in. We ended up going to Mcdonald's instead. Some of the staff were quite rude - when I went to ask about breakfast the receptionist didn't greet me and just stared at me then reached under the counter to produce a single greasy bag and placed it on the counter without saying a word. There were 3 of us in the room - so I had to ask for two more. He sighed and pulled two more bags from under the counter. The keycard also stopped working on two occasions - when I took it back to reception the second time it seemed apparent that it was a chore for them to magnetise it for me. I was told it was my fault for leaving the card next to my phone - despite the fact that the card was in my RFID wallet and in a completely different pocket to my phone. We booked in for two nights with the intention of driving back early after the second night, but due to a lack of comfort in the room, we opted to leave a night early and return home.

Pleasant
Traveller Type: Traveling as Couple
  : Booking was without breakfast
  : No cooked breakfast