The Lawn Hotel

Very Poor
Traveller Type: young couple
  : Leaving.
  : Everything.

Poor
Traveller Type: review category business travellers
  : There was nothing to like about this property it was like the poor relation to the larger, newer hotel on the same plot
  : No reception- had to go next door No bar as advertised had to go next door No restaurant as advertised had to go next door Breakfast that was next door was very poor

Disappointing
Traveller Type: young couple
  : We arrived at the Lawns - deserted but for a barking dog, so it was a relief to be directed to the adjacent Parkside International, which looked very smart from the front.The reception was manned by an extremely pleasant and helpful young man.
  : A bit of a building site. Everywhere looked deserted, empty and silent, which made the atmosphere eerie. Perhaps some background music in the foyer might help, and tubs of flowers outside? The button in the lift was faulty (this had been reported previously). Hopefully, this is a hotel undergoing major development and we hope that higher standards will soon be achieved, attracting larger numbers of guests. It was confusing and disturbing to find that the actual hotel we had booked into (The Lawns) gave a very worrying and inauspicious impression when we arrived, and we were fortunate that there was a lady in a dressing gown sitting on the front steps that gave us directions to the adjacent building; only after that did we notice the signs redirecting us to Parkside. The whole place needs a major refresh. The owner of this/these hotels would benefit greatly from consulting someone like the Hotel Inspector since the property/ies could easily accommodate coachfuls of guests, considering the proximity to Heathrow and London.Last gripe: We booked through Booking.com which offered a room including breakfast at the Lawns for £75 and this is what we paid. Upon looking at reviews for Parkside it seems that the charge should have been far less.

Very Good
Traveller Type: young couple
  : Booking in and out. Breakfast. Clean, tidy, modern building. Location. Cost.
  : Finding the hotel. Parking. The usual bath and basin plug problems in bathroom. No adequate places for suitcases to park and open (there was no need for the large round table or the fan in the bedroom). No firm edge to mattress.

Disappointing
Traveller Type: review category business travellers
  : The breakfast was good and parking was ample and free
  : Room was not that clean. Nothing really worked. Couldn't open window as broken. Light flickered. Tv was the size of a tablet. Toilet door didn't give you any privacy

Very Poor
Traveller Type: young couple
  : The lad on the front desk was very nice and polite.Breakfast was ok as was included in price, however if I wasn’t included in booking it would’ve cost £13.50 and I wouldn’t say i would’ve been happy paying that.
  : To begin with, you don’t stay in the hotel listed. Tried to enter The Lawn Hotel, to be directed by someone smoking a cigarette on the doorstep in a dressing gown to check in at the hotel next door. We checked in and were given a room in that hotel instead which was an international hotel and not what we booked.We went up to our room, it was quite dated n style and smell if truth be told, maybe pictures do it it justice. Straightaway, we noticed the light fitting on the wall to the left of the bed, had a hole behind it exposing broken brick and plaster, with a crack up the majority of the wall. Room was clean however.We went out for food and on our return, the second floor where the room was, was masked in the biggest smell of marijuana, so bad you could smell it before the lift doors opened. As the evening went on, even our room was getting contaminated by the pungent smell of the drug.It was late so I went to get a shower before bed, to then find the taps to use the shower were fitted upside down, meaning everything was opposite n turned out to be difficult to use. I then went to brush my teeth and the tap on the sink was no use nor ornament as the water pressure was non existent and just dribbled out.I went to lock our room door before we went to sleep to find the bolt that slides out the door to lock it, didn’t fit into the door frame meaning we didn’t have a working lock, I slid a cupboard infront of the door as it was late at night now and didn’t want to go downstairs to ask for a room change. Granted you need a key card to enter the room so not that much of an issue however anyone who worked in the hotel could just enter at any point during the night.Overall, I think it would be worth paying the extra £30 to stay in a better hotel than here - be warned!

Very Good
Traveller Type: young couple

Good
Traveller Type: solo traveller

Fair
Traveller Type: Traveling as Couple
  : Breakfast was good. Bedlinen was clean.
  : Location, service, building quite run down and in need of redecorating. Bathroom needed renovation.