Homewood Suites by Hilton Ontario Rancho Cucamonga

Wonderful
Traveller Type: Traveling as Couple

Fair
Traveller Type: Business Traveler
  : the location
  : the woman who checked me in was very rude to me. and when I was asking questions she didnt want to answer. not good.

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : My wife and I stayed here on 4 FEB 23-5 FEB 23. Front desk clerk spent 10-15 min arguing with someone on the phone and did not even acknowledge me standing there waiting to check in. Front desk clerk also told us that since we booked using a 3rd party that our WiFI would be based off the name I used to book.
  : We were unable to access the WIFI because we booked through 3rd party according to the front desk agent. She made it sound lke it was our fault we could not login. I have booked other hotels using 3rd party and have NEVER has an issue with the WIFI. Hopefully Homestead remedies this issue.

Very Good
Traveller Type: Family with Teens
  : Cleanliness, friendly staff and good location
  : No

Wonderful
Traveller Type: Business Traveler

Fair
Traveller Type: Traveling as Couple
  : The proximity to the mall and restaurants. Tons of things to do.
  : Upon arrival was told room needed a plumber for the kitchen sink, which I needed for cooking. Was upgraded by Rhonda, got to the room there was a full overflowing trash can under kitchen sink, dirty dishes and no soap, paper towels, or sponge to clean.

Very Poor
Traveller Type: Business Traveler
  : They had some options
  : Overcooked eggs, lack of flavor, didnt taste fresh

Disappointing
Traveller Type: Family with Young Children
  : housekeepers always were nice to us as we walked by. The breakfast was good. Location was perfect for what we were in town for.
  : Checking in reception seemed annoyed, we asked for a luggage cart, waited 30 min then decided to carry all the baby stuff and bags up and as we walked by we saw the cart had been sitting there the whole time, the reception we talking amongst themselves to even notice. We had a suite that would fit my whole family and when we walked in there were three pillow. I called to ask for two more so every one has one and they gave us 1 and again with attitude. On day of leaving we called down 6 times to ask for a luggage rack. When I walked down there the receptionists were in there back room laughing and chatting I heard the phone ring the whole time I stood there. FinAlly a very nice housekeeper saw me got the luggage rack and I was on my way. Any interaction with reception we felt annoying, they were far from hospitable.

Very Good
Traveller Type:
  : The property wasnt to bad was in a good area and was very convenient to stores and restaurants near by
  : The hot tub was down and the rooms need a lil work done to them and updated a lil bit