Hilton Raleigh North Hills

Good
Traveller Type: family with young children
  : I liked the cleanliness of the room and the beds were so comfortable!!
  : The room seemed a little stuffy during the day and we couldn't really control the thermostat. It started to cool off during the night but it heated up again when we woke up the next day. Also, I brought my firestick to use in the room on the TV, but apparently there's a new firewall system that was installed in the hotel. I could connect my phone, but not the firestick. I appreciate the safety, I just wish I would've known and that new system.

Very Good
Traveller Type: young couple
  : The rooms are spacious and beds are comfortable,property close to downtown areaMajority of the staff are very polite.The young lady that made our drinks at the bar Saturday evening was very friendly and professional she acknowledged us before we even set down.
  : They are now charging $75 a night refundable incidental fee when it use to be $50 for the duration of your stay.so I’m not very fond of that. But I’m sure it’s a good reason for the change.I really think microwaves should be in each room , it’s definitely in inconvenience to have to walk down the hall to use it and then to see that it needs cleaning from previous usage by other guest.Saturday night after my husband and I returned from our date while walking through lobby the bartender( not the one who was our server) ran up on us suddenly and said “we don’t have a card on file for you, we need a card on file “ and then she ran back to the bar . Another guest even mentioned how rude that was and It just bothered us through the night. I understand employees have a job to do but it could have been handled differently. Trust me we are not all crooks !It was so embarrassing in front of other people especially when I actually did have a card on file.The front desk staff person who originally checked us in did resolve whatever the issue was but I feel the bartender was rather rude because of the way she did it.However the Hilton is my favorite brand and the hotel is beautiful and the staff is lovely but we have made the decision to never stay at this particular location again .Losing 2 guest compared to having thousands won’t hurt .

Pleasant
Traveller Type: young couple
  : Did not have a decently priced breakfast.

Good
Traveller Type: solo traveller
  : Large Rooms, Bar & Restaurant inside hotel.
  : Paying for parking, slight musty smell inside of room.

Very Good
Traveller Type: family with young children
  : Very clean, room size good,, overall facilities cleanliness.
  : Beds uncomfortable, wheelchair in poor condition, staff not very friendly, unexpected fees,.

Disappointing
Traveller Type: young couple
  : Easy to find Parking was good
  : I paid for a room with a king size bed and ended up with two double beds. Room was old and not updated. Smelled like smoking room and musty. Staff would not change our room since we booked it on this website.

Fair
Traveller Type: family with young children

Disappointing
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : room was dusty, rusted bathroom fixtures, split door and water damaged floor.

Fair
Traveller Type: solo traveller
  : Room was not very clean and one bed had marks on the sheets. Bed was not comfortable very comfortable.