Hotel Helena

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : We could sleep well, and the breakfast was pretty good. There was plenty of space to store our luggage. The furniture was very good. It was nice to have cold, free bottled water in the fridge in the room. The restaurant on the ground floor was very good. We enjoyed their food.
  : Nothing really to complaint. The location was rather distant, 20 minute-walk from the train station, but it was OK as we like walking.

Fair
Traveller Type: Business Traveler
  : Our plane for Hamburg was late of about 1 hour. At 23.15 when we landed I called the hotel to inform the staff about the delay asking to wait for us over the midnight closer. At the phone the guy of the staff was upset with me because check in time limit was up to 00.00 me, we arrived at 00.20, not very polite.Sorry but if you have an Hotel sometimes you deal with people that are traveling and delays can happen. I did feel my self welcome ! After 2 days I was ready for checking out, I called the reception at 10am and I informed them that I was in the need to leave the room at the very last minute at 11.55am , note that time limit of the regular check out was 12.00. For 4 times from 10am to 12pm every 20 minutes housekeeping/staff was entering my room without respecting my privacy. Unfortunately they didnt care about me, the most important thing for them was to have the room cleaned before noon. Sad to say that customers needs are not on top of their priority list.

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Solo Traveler
  : big room, quiet, comfortable bed
  : horrible pillows No safe box in the room..poor breakfast