Holiday Inn Express Pullman an IHG Hotel

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children
  : Location was close to the freeway. Pool was nice.
  : The hotel changed companies and didn't inform us of the change (we had booked back in November). They honored the original rate of the room but upped the pet fee from $20 to $50 and didn't inform us of this change until we were checking in. I told 4 people we were traveling with a small dog (through the website, over the phone and upon check in). We stepped out of our room around 6 pm to swim for about 15 minutes with our son, after a 9 hour day in the car. We came back to the room to a call from the front desk regarding a noise complaint and the staffer asked us if we were traveling with a dog. When I brought it up to the front desk upon check out, they said people are sleeping (it was 6 pm), that they didn't know if we had been gone for hours (we were gone for 15 minutes). When I mentioned we had a return trip booked and weren't sure if we wanted to stay in a "pet friendly" hotel that was not pet friendly, the front desk asked if our dog could "behave itself". Our dog may have barked a bit but was quiet when we got back to our floor. My husband and I couldn't get breakfast together due to concerns we'd get another "noise complaint". On our return trip, a group of kids in a baseball tournament were staying at the hotel. Some of the kids almost decked our 2 year old with a football in the pool and pounded on our door multiple times, running down the hall. I guess they couldn't "behave" either. We heard other people all night - walls are thin. When I told the desk we paid a decent amount of money for this hotel, the staffer looked at her computer with a frown, as if I was exaggerating. Over $200 for a room for one night that is supposed to be pet friendly with a pool we can't use as a family is a lot. When I asked the front desk about local eateries, I was told "I don't know".

Very Good
Traveller Type: young couple
  : The quietness of the premises.
  : The cranberry juice was somewhat watery.

Very Good
Traveller Type: young couple
  : Toilet didn't flush and became clogged upon first flush (so was probably stopped up before we got there). Maintenance addressed while we went out to dinner

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : Very clean, perfect location, good breakfast
  : Air conditioning is too loud

Very Good
Traveller Type: group

Wonderful
Traveller Type: solo traveller
  : Clean & friendly staff, close to WSU, cookies / breakfast
  : Washer/dryer not working Printer not working (but staff did help me print)

Very Good
Traveller Type: young couple
  : I enjoyed my stay at Pullman Hampton. Friendly staff and they quickly added an extra nights stay at my request. The breakfast was 5 star rating.
  : The room lighting was a bit deem. Extra lighting would be nice.