Mercure Poitiers Centre

Very Good
Traveller Type: young couple

Good
Traveller Type: young couple
  : Location and architecture of the building. Beautiful building with an interesting interior.
  : Our room was tired, stained carpet, paintwork chipped and overall in need of a refit.Noises from corridor and room above at 5am that kept us awake. Was surprised to find there was no real bar area. We asked for a drink and was placed basically in reception on chairs, we left before ordering! After contacting the manager twice we got a response about our complaints... Basically justifying our issues by saying the rooms are due to be redone soon, apparently we stayed in the quiet area of the hotel??? and she didn't understand why we were sat in reception to take a drink. Nothing in the way of an apology or an incentive to stay there again. We've stayed in Mercure hotels a lot over the years and unfortunately this one did not live up to the standards and professionalism we are accustomed to with the Accor group.

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: solo traveller
  : The rooms are spacious in a historic building; breakfast is excellent; the staff is friendly and helpful; beds are comfy and the hotel is very centrally located. I had to stay two extra nights and it was fine for the extra amount of time.
  : Stock the refrigerator with coke, wine, beer, snacks.

Very Good
Traveller Type: young couple
  : The restaurant is excellent and open on Sunday, full of locals
  : We were shocked that we couldn't have a cup of tea or a beer on arrival. Only coffee. We had travelled a long way and had a stressful day. For a 4 star hotel this is not good enough.

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple
  : Good
  : Did not know breakfast tables extended on to balcony.nor that croissant and pastry was hidden in a corner

Very Good
Traveller Type: young couple
  : Great location with some stunning public areas.
  : Nothing

Wonderful
Traveller Type: young couple
  : Property was in an excellent location very close to the center. It was a converted church, which made it very interesting and quirky.
  : There was no on-site parking but the car park only a short walk away and you could off load luggage in front of the hotel

Good
Traveller Type: family with young children
  : Central position. Lovely restaurant but focus of hotel seems to be that rather than the hotel side. Bed comfortable.
  : Breakfast choice poor. Staff on breakfast duty not particularly friendly.