Terme Olimia - Hotel Sotelia

Wonderful
Traveller Type: Traveling as Couple
  : location, thermal pool, breakfast
  : slow reception and booking service, small room , the price is much higher than the service provided

Poor
Traveller Type: Family with Young Children
  : The Room was comfy
  : We were extremely dissatisfied, to the point that we left 1 night earlier than planned. We received a 50EUR voucher from the receptionist who was very sweet and felt very bad but we are not coming again and will of course never use that voucher. It's a complete false marketing on booking.com. We booked for the wellness part which turned out it's not included and you have to pay extra. Not only that but it was also all booked out, so we couldn't even pay to get to the SPA. There was only 1 massage slot and we couldnt even choose which massage we want. Which means for us it was just an average hotel with a pool. I was surprised how awful the food was as the ratings here were all pretty amazing on the food part. It was terrible! I couldn't believe they didn't manage one proper meal. The broccoli was dead, the pasta was swimming in white sauce which was supposed to be cheese sauce. The meat was burnt on the outside bloody on the inside. And the omelette was my highlight because I thought no one can mess up an omelette. However, it was possible! They just kept on spilling oil on the grill plate. The plate wasnt cleaned from the previous omelette so they just added all the burnt leftovers in my omelette and the choice was only onions and zucchini and it was only 9.30am. Then finally she said ok shell take cheese and brought back chunks of cheese and didnt remove the ends, so just added them inside as well. While she was away to get the cheese the oil on the plate was just burning including all the other leftovers. She comes back without cleaning and starting all over she just served me the wonderful oily, uncooked omelette with burnt vegetables inside. Dont get me started on the porridge! The reviews I read were all hyped about how much food there was, I wouldve been happier with less choice and at least one meal tasty.