Filoxenia Hotel Tsilivi

Good
Traveller Type: Traveling as Couple
  : good food selection, tasty dinners
  : poor Wi-Fi connection

Wonderful
Traveller Type: Traveling as Couple
  : the superior room was very good. we loved the deckchairs and being easy access to the pool area. free will appreciated the free shuttle bus to the beach.
  : Couldnt have late check out because we had a night flight. we were by the pool all day and nobody else checked into our room before we left.

Good
Traveller Type: Business Traveler
  : Late booking due to arrival time. The room was large, comfortable and had a lovely bathroom. Seating area outside and direct to pool.
  : The decor wasnt to our taste. It wouldnt be a place I would stay a long time. The location on the map on Booking.com is incorrect. It states its in the main town when actually it is out of town and a good 15mins walk in. Felt this was misrepresented.

Very Poor
Traveller Type: Business Traveler
  : Absolutely nothing!
  : This was truly an horrendous experience and I can only recommend, in the strongest terms, to steer well clear of this hotel. Firstly, we were given the wrong room and were told we could have a different room the following day! Secondly, the air conditioning didnt work, and although they sent someone to come and fix it, wed been travelling since 2am and we were exhausted at 9pm, when the maintenance man came to have a look. Thirdly, there was a constant stink of drugs wafting into the room from one or more of the guest in a neighbouring room. We advised the hotel, but they did nothing about it. Fourthly, despite WiFi supposedly being available, the only place any of our phones got it was at reception, which is well away from the pool and our rooms Fifthly, the food was poor and the all inclusive drinks selection was worse. Finally - as if all the above wasnt enough - the customer service or care was absolutely non-existent. In fact, having left the hotel the same day we arrived, and having been assured by reception that someone from the booking department would call me the following day - because you cant speak to a manager EVER!!!! - we had to call the hotel ourselves. And on the call I was shouted at and told bluntly that I shouldve spoken to the booking department the day before, even though we were told there was no one around to speak to us! Of course, with such rude and incredibly poor customer service, it came as no surprise that they bluntly refused to give our money back. In fact, the ONLY apology we received was from Booking.com, who called to find out if I wanted to cancel the booking. Strange call, right? Turns out the hotel had called them to cancel the booking. Why? So I couldnt leave this review on there!!!!! Sly, sneaky and incredible! 4 stars!!! Ive stayed at better 2 star hotels. Theres loads of great hotels in Zante, even in this area. So do yourself a favour and book 1 of them!!!

Very Good
Traveller Type: Family with Young Children
  : Lovely small hotel exactly as expected. Staff all friendly and welcoming. Food choices were excellent . Communal areas clean , towels and bedding changed regularly.
  : Although we knew it was a good walk to Beach seemed further than anticipated but lovely walk. Only criticism would be restaurant space when busy very difficult to navigate between tables with plates of food space very cramped.

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : the weather was nice
  : the bathroom sink leaked , the pool bar was poor , the food was awful and cold