Extended Stay America Suites - Phoenix - Peoria

Good
Traveller Type: solo traveller
  : The area it was pretty Good. The room was clean. Need new furniture. Bathroom was clean. Nice Hot water.It is well kept in what they are doing.. it was and emergency trip. I will stay again.No Hyatt but okay. Bed was comfortable and clean. GOOD JOB KEEP UP THE WORK IN HELPING OTHERS IN NEED.
  : Everyone need a place to stay. Found out it was a semi-shelter. Some undesirable was there. People were pleasant though. Not a dog person. Need to shampoo the Hall way carpet.

Very Good
Traveller Type: solo traveller
  : The room was very tidy and the kitchen was in great condition. The staff were nice and very helpful.

Very Poor
Traveller Type: group

Fair
Traveller Type: young couple
  : There were only a few small muffins and instant oatmeal (but no milk), coffee and hot water. The listing shouldn't say breakfast included. The staff were very accommodating and helpful.
  : No breakfast, when breakfast advertised. Bed and pillows not that comfortable. No plates, silverware in kitchen, so everything including hair dryer had to be asked for from the front desk, no hand lotion, small screen TV, poor Internet reception, fridge in room was very noisy, no ice maker and no ice machine in hall.

Very Poor
Traveller Type: family with young children
  : Nothing
  : The staff and the elevator was broken with a guest stuck inside. Rude staff. Hospitality was horrible

Very Good
Traveller Type: family with young children
  : The person who checked us in was professional and gave us all the information we wanted regarding breakfast details, parking, etc. Our room was easy to locate. We stayed one night, June 8,2024.
  : The next day, we went to the lobby to get coffee. The urn ran out so I asked the desk clerk/night auditor (~6:30 AM) if she could replace it. She did grudgingly, which gave me the impression that she was not happy to do this. When she did replace the coffee urn, We noticed that she was wearing sweatpants, not dress pants.The bed was firm, so people who like firm beds should be pleased with the beds here.

Very Poor
Traveller Type: young couple
  : Not a freaking thing.
  : The strongest smell of marijuana through out the entire establishment and I mean it was strongest I've ever experienced. Not very happy booked 2 nights and didn't even stay one it was so bad. Checked out and tried to get a refund for the night that wouldn't use. And was rudely told that I booked 2 nights and no refund..

Poor
Traveller Type: young couple
  : It took about 3 hours to xheck in, I couldn't keep my eyes open and on hold with booking.com to reset the reservation because it was midnite.

Fair
Traveller Type: solo traveller

Very Poor
Traveller Type: young couple
  : I've never wrote a bad review, but this hotel was very very unreasonable I didn't like anything about it.
  : I booked a queen studio, and it was a double bed, ac was very very loud. I politely asked the person that was working the desk he said he was going to to the room to see what's going on he came back and told us that it wasn't loud. And he said there was 7 people that wanted to change rooms because there was something wrong. And his boss gets mad if he changes rooms for anyone , told us that the ac in every room works just like that and I asked him if I can hear another room and he said he can let me hear but he's not changing me rooms he let us go into another room & The ac was way quieter he said he couldn't do anything about that. We had to legitimately book another hotel because how unreasonable he was being. Who can sleep with a loud ac? I have a video of the loud ac.